More work on-site? There's a tool for that.
No booking matches reality perfectly. Customers book from their phones and can't predict every detail. eazBee lets you propose a scope change right in the app, and the customer approves the new amount with one tap.
Clean with eazBee
Three steps, from spotting the change to approval
It all happens in the app, with no argument at the door.
Propose a change
What's different from the booking?
You describe the change
Open the change request in the app. Describe what's different, such as an extra room, a heavier mess or a task that wasn't included.
Propose a new price
The customer approves or declines this in their app.
You propose a new price
Enter the new amount. The app sends the proposal to the customer right away.
Your booking is in progress
Maria proposes a change
The patio wasn't in the booking. About 30 minutes more.
If you decline, nothing changes: same scope, same price.
The customer decides
The customer gets a notification and sees the description and the new amount. One tap approves or declines.
Once approved, it's on record
A change is binding when you and the customer have both confirmed it in the app. The new amount replaces the old one, and your share is calculated from it.
Common situations
Each of these comes up regularly.
An extra room
„The customer left out a patio, a laundry room or a bonus room.”
A heavier mess
„The home is noticeably dirtier than the booking suggested.”
An extra task
„The customer asks for windows, the fridge or the oven, outside the original booking.”
Extra trash
„There's significantly more trash to deal with than the booking implied.”
A bigger space
„The home is bigger than the customer said, so the job takes longer.”
After renovation work
„Dust, caulk and debris that weren't part of the booking. Hazardous materials are off-limits: decline and report those.”
How to describe a change so it's easy to approve
A specific, factual description tends to get a quicker yes. These are only suggestions.
Tip: if you can, add a photo of the extra work. A picture often says more than words.
What to do if the customer says no
A "no" isn't the end of the world. You have options.
Complete the original job
Finish the work as booked, with no extra tasks, at the original price.
Talk it through in the chat
Message the customer in the app. You may be able to agree on a smaller change. Anything you agree still has to go through the app.
Contact support
Contact the eazBee team if you need help. Support can look at the booking and the proposal.
The original deal stands
The original scope and price still apply when a change is declined. You don't have to do unagreed extra work, and the customer doesn't have to pay for it.
What happens to the money after a change
The customer approves
One tap, and the new terms are recorded.
The price is updated
The new amount replaces the old one on the booking.
You complete the updated job
You work knowing what was agreed, with no settling up afterward.
The customer's card is charged at the end
When the job is finished and confirmed, the card is charged the updated amount. Your earnings follow the usual 7-day clearing period.
Frequently asked questions about scope changes
Fewer surprises on the job
The change feature is one of the things that makes working through eazBee simpler than going it alone.
Clean with eazBee