Get paid through the app, not at the door
There's no cash and no chasing anyone on eazBee. The customer pays by card through the app, the platform fee comes out, and you withdraw your earnings to your bank after a 7-day clearing period.
Payments are processed by Stripe. You'll have your own connected Stripe account, set up in the app, where your bank details and tax information are kept.
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Payments by Stripe
A leading payment processor
- 100%
- Cashless
- Before you start
- A hold on the customer's card
- 7 days
- Until you can withdraw
- $0
- Withdrawal fee today
A card on file before you start
Here's what happens with the money before and during a job.
Booking
The customer books through the app with a payment method on file. You see the scope and your amount.
Start of the job
A hold is placed on the customer's card when the cleaning starts. The money isn't charged yet, but it's set aside.
End of the job
When you mark the job finished and the customer confirms it, the card is charged and your earnings are recorded.
Far fewer unpaid visits
Working on your own, you carry the risk of a customer with no cash, no transfer and no answer on the phone. With a card on file and a hold when you start, that risk gets much smaller. It's not zero: a card can fail or a payment can be reversed, and your agreement explains what happens then.
From booking to payout
What happens, in order.
The customer books
The customer picks a time and a scope in the app. You see the job, including the amount you'd earn, before you commit.
A hold on the card
When the cleaning starts, a hold is placed on the customer's card.
You finish and mark it complete
You close the job in the app. If the scope grew, you'll have proposed the change there, and the customer will have approved it.
The customer's card is charged
After the customer confirms, their card is charged. The platform fee comes out, and your earnings are recorded.
A 7-day clearing period
Your earnings become available 7 calendar days after completion. That gives customers time to raise a problem. If a complaint is open, the clock pauses for that amount until it's resolved.
Withdraw to your bank
You request a withdrawal in the app whenever you like. One request can cover several jobs. Stripe sends it to your bank, and arrival times depend on Stripe and your bank.
How payments are set up
What eazBee can and can't do, in plain terms.
What eazBee does
As the agreement explains, you authorize eazBee to create and manage your connected Stripe account, charge customers on your behalf and deduct the platform fee. eazBee acts as your limited payment agent.
- Charges the customer through Stripe
- Deducts the platform fee
- Starts payouts at your request
- Can debit refunds and chargebacks under your agreement
What you get
Your own Stripe connected account linked to your bank, a statement for each job and a full payment history in the app. We don't charge a withdrawal fee today.
- Your own connected account
- You decide when to withdraw
- A record of each job and fee
- Your bank and tax details stay with Stripe
A global payment processor
Stripe processes payments for millions of businesses around the world.
PCI DSS Level 1
The highest level of security certification in the card payments industry.
Stripe's terms apply
Payouts are subject to the Stripe Connected Account Agreement, which you accept when you set up your account.
Why no cash works in your favor
Collecting cash takes time and energy. Here's what you skip.
No more "I don't have cash"
The customer's payment method is on file, so that excuse doesn't come up.
Less chasing
You don't have to send reminders or wonder if a customer will pay. It's handled through the app.
No making change
Payment is calculated to the cent, automatically.
No cash to carry
You don't have to carry cash around all day or keep it safe.
A record of everything
Your payment history is in the app: each job, amount and date. It's handy when tax time comes around.
A share of late-cancellation fees
If a customer cancels late on a job you committed to, they're charged a fee, and you get it minus the platform fee, once it's collected.
More work on-site? Propose a new price
The app handles scope changes as they come up.
You report the change
You notice the job is bigger than described, say a very neglected kitchen or an extra bathroom. Describe it in the app and propose a new amount.
The customer decides
The customer gets a notification with the details and the new amount, all in writing.
The payment is updated
If the customer approves, the price is updated. You earn your share of the new amount.
If the customer declines, you complete the original scope at the original price, or contact support.
Your account for payouts
Each cleaner has their own Stripe connected account, set up during onboarding.
Set up in the app
You set it up in the app, linking your bank account and providing your tax information. We don't keep your bank details on our servers.
Payouts at your request
Your payouts are on a manual schedule: you start them from the app when you want your money, after the clearing period.
Your history
Each job, tip, late-cancellation share and withdrawal is recorded, so you have what you need at tax time.
When you leave
If you stop using eazBee, you can still withdraw what you've earned, subject to the clearing period and any open complaint or chargeback.
Frequently asked questions about payments
More questions? Write to us at sp@eazbee.com.
Start getting paid through the app
Sign up in the app and send your documents. There's no sign-up fee.
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