These terms and conditions (“Agreement”) set forth the general terms and conditions of your use of the “eazBee” mobile application (“Mobile Application” or “Service”) and any of its related products and services (collectively, “Services”). This Agreement is legally binding between you (“User”, “you” or “your”) and Sweptify LLC (“Sweptify LLC”, “we”, “us” or “our”). If you are entering into this Agreement on behalf of a business or other legal entity, you represent that you have the authority to bind such entity to this Agreement, in which case the terms “User”, “you” or “your” shall refer to such entity. If you do not have such authority, or if you do not agree with the terms of this Agreement, you must not accept this Agreement and may not access and use the Mobile Application and Services. By accessing and using the Mobile Application and Services, you acknowledge that you have read, understood, and agree to be bound by the terms of this Agreement. You acknowledge that this Agreement is a contract between you and Sweptify LLC, even though it is electronic and is not physically signed by you, and it governs your use of the Mobile Application and Services.
1. The Platform
The eazBee Platform is a mobile application that operates as a two-sided marketplace, facilitating interactions between Clients and Taskers. “Client(s)” refers to individuals or businesses looking to procure short-term services (“Task(s)”), while “Tasker(s)” denotes businesses offering to complete Tasks for Clients. Collectively, Clients and Taskers are referred to as “User(s)” within this agreement.
Taskers are independent service providers who perform tasks under their own name or business entity, using their own tools and resources. They are not employees, representatives, or agents of eazBee. Taskers independently determine their service rates without deductions by eazBee and may:
(a) establish and maintain their own customer base without limitations imposed by eazBee;
(b) offer their services through other platforms or independently outside of eazBee; and accept or decline service requests at their discretion.
Taskers are solely responsible for the services they provide to Clients, and Clients engage Taskers directly. eazBee acts only as an intermediary, facilitating the connection between Taskers and Clients and does not provide services directly. Taskers receive service requests based on their specified service area and have the ability to submit offers for task execution through the platform.
All Taskers registered on the eazBee platform undergo verification processes, which include identity confirmation and background checks. Any designation such as “verified,” “background checked,” or similar terms indicates only that the Tasker has successfully met eazBee’s verification criteria at the time of registration. These designations:
(i) are provided for informational purposes to assist Clients in making their own decisions regarding the selection of Taskers; and
(ii) do not constitute an endorsement, certification, or guarantee by eazBee regarding a Tasker’s skills, qualifications, licensing, insurance, reliability, or overall suitability for a given task.
Regardless of any tools or services provided by the Platform to facilitate Tasker selection, Clients bear full responsibility for defining the Task and choosing or approving a Tasker. Clients are encouraged to conduct their own due diligence before confirming any Task to ensure that the selected Tasker possesses the necessary qualifications.
2. eazBee Role
The eazBee Platform is not an employment agency or business, and eazBee does not function as an employer of any User. Users of the Platform, including both Clients and Taskers, are not employees, partners, representatives, agents, joint venturers, independent contractors, or franchisees of eazBee.
By using the Platform, Users acknowledge and agree that:
(a) eazBee does not:
(i) perform any services or employ individuals to perform services;
(ii) oversee, direct, control, or monitor the work of Taskers, including setting their work locations, schedules, or conditions of service, nor does it provide Taskers with tools, supplies, or reimbursements for expenses;
(iii) have any involvement in the quality, timeliness, legality, failure to perform, or any other aspects related to services provided by Taskers or the conduct of Users, including but not limited to their reliability, qualifications, competence, or any ratings and reviews exchanged between Users.
(b) The formation of an agreement between a Client and a Tasker (referred to as a “Service Agreement”) does not establish any employment or agency relationship between eazBee and any User, nor between the Client and the Tasker. Taskers and Clients act independently, and Users are solely responsible for their interactions and agreements. Users are not authorized to act on behalf of, bind, or make representations for eazBee in any capacity. Taskers, in particular, are not permitted to alter any portion of eazBee’s service fees or terms.
eazBee holds no responsibility or liability for employment-related obligations, including but not limited to workers’ compensation, tax filings or withholdings such as sales tax, value-added tax (VAT), unemployment contributions, social security, or any other payroll-related deductions. Taskers are solely responsible for all tax obligations and contributions related to their income and must ensure compliance with applicable legal and regulatory requirements. Users bear full responsibility for accurately classifying their employment or contractual relationships based on applicable laws and regulations.
3. Intellectual Property Rights
All elements of the eazBee mobile application, including but not limited to text, graphics, data, design elements, images, software, icons, interfaces, and any other content made available through the platform (collectively referred to as “Proprietary Material”), are the exclusive property of eazBee, except for User Generated Content and third-party materials integrated into the platform. Proprietary Material is protected by applicable domestic and international intellectual property laws, including those governing copyrights, patents, trademarks, and other proprietary rights. Any unauthorized use, reproduction, or distribution of Proprietary Material beyond what is permitted under this Agreement is strictly prohibited.
The service marks, logos, and trademarks associated with eazBee (the “Marks”) are owned solely by eazBee and may not be copied, used, or reproduced without prior written consent from eazBee. Taskers and Clients are prohibited from using the Marks for any purpose without express authorization.
Any other trademarks, service marks, logos, or trade names displayed on the platform belong to their respective owners and cannot be used without the necessary written permissions from those owners.
By using the eazBee platform, you agree to respect and comply with all intellectual property rights associated with the platform and its content.
4. License to Use the eazBee Mobile Application
eazBee grants you a limited, non-exclusive, non-transferable, and revocable license to:
(a) access and use the eazBee Platform in the regions where it is available;
(b) download, install, and use the eazBee mobile application (“App”) on your personal device solely for the purpose of accessing and utilizing the services offered through the Platform; and
(c) view, access, and use content, information, and materials made available through the Platform, strictly for your personal use and in accordance with the intended functionality of the Platform.
By using the Platform, all Users agree to comply with eazBee’s Acceptable Use Policy and any other applicable policies governing the use of the Platform. Users are strictly prohibited from:
• copying, modifying, distributing, sublicensing, or otherwise exploiting any part of the Platform or App without prior written permission from eazBee;
• reverse engineering, decompiling, disassembling, or attempting to derive the source code of the App or any component thereof;
• using any part of the App or Platform in any form, whether directly or indirectly, to create derivative works, competitive products, or for any unauthorized purpose.
All rights not explicitly granted herein are reserved by eazBee. Any unauthorized use of the Platform or App may result in the termination of this license and potential legal action.
By accessing and using the eazBee Platform, you represent and warrant that you:
• Will fully comply with all terms outlined in this Agreement.
• Are of legal age in your place of residence and legally capable of entering into binding contracts.
• Have the authority, legal right, and capacity to enter into this Agreement, including acting on behalf of and binding any company or organization you represent.
• Will only request and/or perform services (Tasks) in locations where eazBee operates.
• Will respect the privacy, property, and data protection rights of other Users, and will not record (whether video, audio, or otherwise) any Task or interaction with another User without their explicit prior written consent.
• Will engage with other Users in a professional and responsible manner, ensuring clear and timely communication via the Platform’s messaging system and fulfilling agreed-upon commitments, including being present or available at the scheduled time.
• Will use the designated third-party Payment Service Provider (PSP) to process all payments related to services provided through the Platform.
• Will provide accurate information by using your legal name and/or registered business name (as shown on official government-issued identification or registration documents) and an up-to-date profile picture.
• Will comply with all applicable local, state, national, and international laws while using the Platform.
• Will only use the Platform to request or perform services related to cleaning and household tasks, and will not use it to request or facilitate any unauthorized, illegal, or controlled services.
• Will ensure that all communications regarding services, including discussions on service scope, payments, and any related questions, take place exclusively through the eazBee Platform before, during, and after the completion of a Task.
Failure to adhere to these representations and warranties may result in suspension or termination of your access to the eazBee Platform.
5. Backups
We are not responsible for the Content residing in the Mobile Application. In no event shall we be held liable for any loss of any Content. It is your sole responsibility to maintain appropriate backup of your Content. Notwithstanding the foregoing, on some occasions and in certain circumstances, with absolutely no obligation, we may be able to restore some or all of your data that has been deleted as of a certain date and time when we may have backed up data for our own purposes. We make no guarantee that the data you need will be available.
6. Additional Tasker Representations and Warranties
By accessing and using the eazBee Platform as a Tasker, you represent and warrant that you:
• Operate as an independent business entity, such as a sole proprietor, partnership, limited liability company, or corporation, while using the Platform.
• Are engaged in an independently established business offering services similar to those provided through the Platform and maintain your own independent clientele.
• Have the legal right to work in the jurisdiction where you perform services.
• Possess and will maintain, at your own expense, any necessary licenses, permits, and registrations required by applicable laws to perform services (e.g., business licenses, tax registrations, or contractor licenses).
• Hold and will continue to maintain all insurance coverage required to lawfully operate your business and carry out the agreed services.
• Will respond to service invitations in a timely manner and provide high-quality, professional services to Clients in accordance with agreed terms, ensuring that services are performed safely and within the agreed timeframe.
• Will only accept and perform tasks that align with your qualifications, experience, and capabilities.
• Will behave professionally and courteously in all interactions with Clients and other Users on the Platform.
• Will not accept or request direct payments from Clients for any services provided; all payments must be processed through the eazBee Platform.
• Will obtain prior approval from Clients for any proposed changes to the agreed service pricing before carrying out the task.
• Will personally perform all accepted services and not delegate tasks to others without prior approval.
• Will not wear or display any promotional or branded clothing or accessories related to third-party products or services while providing services, unless explicitly approved by eazBee.
• Must keep the eazBee app active on your device and consent to sharing your real-time location during and immediately prior to the scheduled service.
• May cancel a scheduled service only for significant unforeseen reasons, such as illness, a family emergency, or an accident. In such cases, you must provide appropriate documentation to support the cancellation.
• Will promptly notify eazBee in writing of any relevant criminal convictions (excluding minor traffic violations) that arise during your use of the Platform.
All Taskers must agree to and sign a separate agreement outlining additional terms and conditions before being authorized to offer services through the eazBee Platform.
7. Use of the Platform
7.1. Account Registration and Information Accuracy
To access and use the eazBee Platform, you must register and create an account by providing accurate and truthful information, including but not limited to your full name, business name, mailing address, email address, and phone number. You are responsible for ensuring that all information provided remains current and accurate at all times.
If any of your account details change, you agree to promptly update them within the Platform or notify eazBee through the designated support channels. If your phone number changes, you may inform eazBee by replying with “STOP” to any text message sent to your old number. Failure to provide and maintain accurate, up-to-date information may result in restrictions on your account access or the termination of your agreement with eazBee.
eazBee reserves the right to deny or restrict account registration if it determines that an individual may pose a risk to the security or integrity of the Platform, or if such action is necessary to protect the interests of the Platform and its Users. Additionally, eazBee may suspend or delete accounts found to be fraudulent, misleading, or in violation of the Platform’s terms and policies.
7.2. Account Security
You are solely responsible for ensuring the confidentiality of your login credentials, including your password and account number, used to access the eazBee Platform. It is your responsibility to keep this information secure and not share it with anyone.
You acknowledge that you are fully responsible for all activities conducted under your account, whether authorized by you or not. eazBee does not have control over any User’s account and is not responsible for any unauthorized access.
If you suspect that your account credentials have been compromised or that an unauthorized party is using your account, you must immediately notify eazBee by contacting support at support@eazbee.com . Failure to do so may result in account suspension or termination.
7.3. Tasker Onboarding
The onboarding process for Taskers on the eazBee platform consists of the following stages:
1. Identity Verification
Taskers must provide valid government-issued identification to confirm their identity. All information must be accurate, complete, and up-to-date.
2. Criminal Background Check
Taskers will undergo a thorough background check to verify the absence of any disqualifying criminal records
3. Employment and Business Legality Verification
Taskers must provide documentation proving their legal right to work in the relevant jurisdiction and verify the legitimacy of their registered business, if applicable.
4. Interview and Training
Taskers will participate in an interview to assess their qualifications and undergo a training session to ensure they understand eazBee’s standards, policies, and best practices.
5. Agreement Signing
Before providing services through the Platform, Taskers are required to review and sign the Tasker Agreement, which outlines their rights, responsibilities, and compliance obligations.
7.4. Important Requirements and Disclaimers
• Taskers are responsible for providing truthful, accurate, and up-to-date information throughout the onboarding process. Any false, misleading, or outdated information may result in rejection of their application or termination of their account.
• eazBee reserves the right to request additional documentation or clarification at any stage of the onboarding process.
• Successful completion of the onboarding process does not guarantee service opportunities; Taskers must comply with ongoing performance and compliance requirements set by eazBee.
• Any changes to personal, legal, or professional details must be promptly reported to eazBee to maintain compliance with platform policies and legal requirements.
8. Licensing and Qualifications
eazBee is primarily a cleaning service platform that does not typically require professional licensing. However, certain household tasks available through the platform may require specific licenses, permits, or registrations as mandated by law. eazBee does not verify whether Taskers have the necessary credentials to perform such tasks, and offering them without proper authorization may result in fines or legal consequences. Taskers are fully responsible for ensuring they comply with all applicable laws and should avoid providing services that require special qualifications if they do not possess them.
Clients should take the necessary steps to confirm whether a Tasker is qualified and holds any required licenses or permits for a specific service. If unsure, they should check local regulations to understand whether a professional qualification is needed.
9. Service Agreement
On the eazBee platform, a legally binding service agreement is formed between the Client and the Tasker when the Client accepts the Tasker’s bid and pays any applicable deposit. At this point, both parties agree to the terms outlined in the bid, including the scope, schedule, and price of the service.
After the agreement is established, the Client and Tasker can use the in-app chat feature to discuss further details, clarify expectations, and propose adjustments as needed. For formal changes such as modifications to the service date, price, or scope, both parties must use the platform’s Change Request feature. Any proposed changes through the Change Request feature require acceptance by the other party to take effect. Once accepted, the changes become an official addendum to the original agreement.
Taskers are required to accept payments solely through the eazBee platform. They may only charge the Client the agreed-upon amount as specified in the initial agreement and any accepted Change Requests. Any direct payments outside the platform or unauthorized charges are strictly prohibited.
To ensure payment security and service commitment, eazBee and/or the Tasker reserve the right to place a temporary authorization hold on the Client’s credit card for the estimated cost of the service. This hold may be applied at any time during the engagement or immediately prior to the scheduled service. The hold will be released or converted into a charge upon successful completion of the service or in accordance with the agreed payment terms.
Both Clients and Taskers are expected to adhere to the terms of the Service Agreement throughout the engagement, execution, and completion of the service. Taskers are responsible for managing their work independently and acknowledge that they assume all associated risks, including the potential for profit or loss.
eazBee acts solely as a facilitator and is not a party to any Service Agreement. As such, eazBee bears no liability or responsibility for the fulfillment or enforcement of any agreements made between Users.
10. Other Parties
10.1. Tasker Representatives
In eazBee, Taskers may operate independently or through an intermediary who represents and manages multiple service providers (“Tasker Representative”). When a Tasker operates through a Tasker Representative, the Representative becomes the contracting party with the Client and may participate in various aspects of the service process, including communication with the Client, task planning, and handling complaints.
Tasker Representatives are responsible for ensuring that all Taskers they represent are properly registered on the eazBee platform and meet all the requirements applicable to individual Taskers, as outlined in the platform’s terms and conditions.
The Tasker Representative assumes full responsibility for:
• The actions and performance of all Taskers under their management, ensuring compliance with the terms of the Service Agreement and platform policies.
• The lawful and timely payment of all compensation, benefits, and expenses related to the Taskers they manage.
• All applicable tax withholdings and reporting obligations for the Taskers working under their representation.
• Maintaining accurate and up-to-date records for all Taskers under their management, including verification of their eligibility to work.
If a Tasker is represented by a Tasker Representative, the Client may interact directly with the Representative for any inquiries, task modifications, or issue resolutions. However, the Tasker performing the service remains obligated to adhere to all eazBee policies and quality standards.
The use of a Tasker Representative does not alter the independent contractor status of the Taskers, and eazBee is not responsible for any disputes or obligations arising between a Tasker, their Representative, or the Client.
11. Fees and Payments
11.1. Client Fees
• All service fees paid by the Client through the eazBee platform are non-refundable unless explicitly stated otherwise in the terms of a specific promotion or offer. This policy applies to both the total service fee and any advance payments or deposits made.
• In exceptional cases, Clients may submit a complaint requesting a refund of their deposit. Refund requests will be considered only if the Client can demonstrate that the service was not performed due to reasons beyond their control.
• Any disputes regarding payments or refund requests must be submitted through the eazBee platform’s designated dispute resolution process.
11.2. Tasker Payments
o Taskers must collect all payments from Clients exclusively through the eazBee platform in a cashless form, and they are strictly prohibited from accepting direct cash payments or any form of compensation outside the platform.
The terms and conditions regarding the settlement of payments between eazBee and Taskers, including applicable fees and payment schedules, are outlined in a separate collaboration agreement, which Taskers are required to review and sign during the onboarding process. collaboration agreement , which Taskers are required to review and sign during the onboarding process.
By using the eazBee platform, both Clients and Taskers agree to comply with the platform’s payment policies and processes, ensuring transparency and security in all financial transactions.
12. Communication and Community Features
The eazBee platform includes various communication features such as user profiles, task postings, messaging tools, reviews, ratings, and chat functionalities. These features are intended solely for exchanging information and materials that are relevant and appropriate to the purpose of the platform. Users are expected to use these tools responsibly and in accordance with eazBee’s guidelines.
Users acknowledge that any content they share, including reviews and ratings, may be visible to other users and, in some cases, published on public platforms such as the internet or social media. By submitting such content, users grant eazBee a non-exclusive right to display, share, and use this content for platform-related purposes. Users also agree not to post any false, misleading, offensive, or harmful content and understand that violations of these guidelines may result in content removal, account suspension, or other corrective actions.
Additionally, users are prohibited from sharing private or confidential information of other users without their consent and must adhere to all applicable laws and regulations regarding online communications and privacy.
13. Account Suspension and Deactivation
If you violate or are suspected of violating any part of the Agreement—such as engaging in abuse, fraud, or actions that disrupt the proper functioning of the eazBee platform—eazBee reserves the right to:
(a) temporarily suspend your access to the platform while an investigation is conducted; and/or
(b) permanently deactivate your account or impose restrictions on your use of the platform if a breach is confirmed.
In such cases, eazBee will provide written notice in compliance with applicable legal requirements. If you wish to challenge the decision, you may submit an appeal within 14 days of receiving the notice, providing the necessary justification and supporting information.
If your account has been suspended or deactivated, you are prohibited from creating a new account using different names, contact details, or business information, including acting on behalf of a third party. Additionally, Taskers who fail the onboarding process due to unmet platform requirements may not attempt to reapply using a different account. Instead, they must wait until the issues that led to their unsuccessful verification have been resolved and reapply through the proper channels.
14. Termination
You have the right to terminate your agreement with eazBee at any time by stopping your use of the platform and deleting your account. Similarly, eazBee may terminate the agreement and revoke your access to the platform at any time if you violate any terms of the agreement or applicable laws.
If a Tasker deletes their account, it will be considered an automatic termination of their signed agreement with eazBee. Neither Taskers nor Clients are subject to any notice period when terminating their use of the platform.
Even if your access to the platform is suspended, terminated, or restricted, the obligations and terms outlined in the agreement will remain applicable to you. eazBee reserves the right to pursue any necessary legal actions to enforce compliance with the agreement.
14.1. User Generated Content
User Generated Content refers to any information, content, and materials you provide to eazBee, its affiliates, partners, agents, or other users while using the platform. This includes, but is not limited to, profile details, descriptions, comments, reviews, and uploaded photos.
eazBee does not create, verify, or endorse User Generated Content and holds no responsibility for its accuracy or reliability. By using the platform, you acknowledge and agree that eazBee:
(a) does not contribute to or control the content submitted by users;
(b) is not liable for any User Generated Content, including its accuracy or consequences of reliance on it;
(c) may, but is not obligated to, monitor or review such content; and
(d) reserves the right to edit, restrict, or remove any content that violates platform policies or the terms of the agreement.
You are solely responsible for all content you submit, and by posting it, you grant eazBee a non-exclusive, worldwide, perpetual, irrevocable, royalty-free license to use, reproduce, modify, distribute, and display your content in any media or format, existing or future, without requiring further approval or compensation. This license also includes the right to use your name, profile picture, username, and any other identifying information for promotional, marketing, and advertising purposes on eazBee’s website, social media, and third-party platforms.
By providing content, you confirm that you have the necessary rights to do so and that your content does not infringe on any third-party rights.
Users of the eazBee platform are strictly prohibited from posting or sharing any content that:
1. Is false, inaccurate, incomplete, or misleading.
2. Involves fraud, or the distribution or sale of illegal, counterfeit, or stolen goods.
3. Violates the privacy of others or infringes upon copyrights, patents, trademarks, trade secrets, or other intellectual property rights, as well as publicity or personal rights protected by applicable laws.
4. Breaches any local, national, or international laws, including but not limited to those related to consumer protection, unfair competition, anti-discrimination, hate speech, misleading advertising, spam, data privacy, and export control regulations.
5. Is defamatory, libelous, malicious, threatening, or harassing.
6. Contains obscene material or pornography, including but not limited to child pornography, or content harmful to minors.
7. Includes malware, viruses, harmful scripts, Trojan horses, SQL injections, worms, time bombs, corrupted files, cancelbots, or any other harmful software designed to damage, disrupt, or illegally intercept data or personal information.
8. Misrepresents your affiliation with eazBee in any way, falsely implying employment, agency, or any direct connection with the platform.
9. Could result in liability for eazBee or cause the platform to lose partnerships, including relationships with internet service providers or other third-party vendors.
By using the platform, you waive any “moral rights” related to your User Generated Content to the extent permitted by law. Furthermore, you waive any claims against eazBee related to the use of your content, including your likeness, and release eazBee and its affiliates from any liability related to defamation, privacy rights, data protection, publicity, or other legal concerns arising from the lawful use of your content on the platform.
You agree to indemnify and hold harmless eazBee and its partners from any claims or liabilities arising from your content, ensuring compliance with these guidelines at all times.
14.2. Disclosure of User Information in Case of Violations
If a user defames, harasses, or otherwise infringes upon the rights, reputation, or legal interests of another user on the eazBee platform, eazBee reserves the right to disclose identifying information of the offending user to the affected party. This disclosure will be made solely for the purpose of enabling the affected user to pursue legal remedies and enforce their rights in accordance with applicable laws.
eazBee may disclose the following information, subject to legal and regulatory requirements:
• Full name or registered business name
• Contact details, including email address and phone number
• Any relevant information related to the incident, such as chat logs or submitted content that contributed to the violation
14.3. Conditions for Disclosure
1. The affected user must provide sufficient evidence that their rights have been violated and demonstrate a legitimate need for the requested information.
2. Any disclosed information must be used strictly for legal proceedings and in compliance with applicable privacy laws and regulations.
3. eazBee may, at its discretion, require a formal legal request, such as a court order or subpoena, before releasing certain information.
By using the platform, you acknowledge and agree that eazBee may share your personal information under these circumstances when a legitimate claim is presented. Users are expected to interact with others respectfully and lawfully to avoid such measures.
14.4. Limitation of Liability
eazBee assumes no liability for disputes between users and disclaims any responsibility for the outcome of legal actions taken based on disclosed information. eazBee’s role is limited to facilitating the sharing of information in accordance with applicable laws and platform policies.
Failure to comply with platform guidelines and engaging in defamatory or harmful conduct may result in account suspension or termination.
14.5. User Feedback and Reviews
The eazBee platform allows Users to post and access reviews and ratings about Taskers (“Feedback”), providing an opportunity for Users to share their experiences and read about others’ service interactions. Feedback represents the personal opinions of the Users who post it and does not reflect the views, opinions, or endorsements of eazBee. eazBee does not independently verify or evaluate the accuracy, reliability, or completeness of Feedback submitted by Users.
eazBee does not actively monitor or assess User reviews but reserves the right, at its sole discretion, to investigate, edit, or remove Feedback that violates the platform’s terms of service or community guidelines. This includes, but is not limited to, content that is false, misleading, defamatory, offensive, or otherwise inappropriate. However, eazBee assumes no obligation to take action unless a violation is brought to its attention.
If you believe that a review violates eazBee’s Terms of Service or Feedback Guidelines, you may request its removal by contacting our support team at support@eazbee.com, providing specific details regarding the violation. eazBee will review such requests and take appropriate action based on its policies and discretion.
14.6. Important Considerations Regarding Feedback
• Users are encouraged to provide honest, respectful, and factual Feedback that accurately reflects their service experience.
• Taskers have the opportunity to respond to reviews and address any concerns raised by Clients.
• Abuse of the Feedback system, such as posting false reviews or engaging in retaliation, may result in disciplinary action, including account suspension or termination.
By using the platform, you agree to the Feedback policies and acknowledge that eazBee is not liable for any content posted by Users, nor for any reliance placed on such content by others.
14.7. Links to Third-Party Websites
The eazBee platform may include links to third-party websites, such as hyperlinks, embedded content, or advertisements displayed within the app. These third-party websites are operated and maintained by entities over which eazBee has no control.
These links are provided solely for your convenience and reference and do not imply any endorsement, approval, or guarantee by eazBee regarding the content, products, services, or operators of those websites. It is your responsibility to assess the accuracy, relevance, and usefulness of any information obtained from such external sources. The use of third-party websites is governed by their respective terms of service and privacy policies, and you access them at your own risk.
eazBee has no obligation to monitor or manage the inclusion of third-party links but reserves the right to remove or modify them at its discretion. eazBee:
(a) disclaims any responsibility or liability for the content, accuracy, availability, or any potential damages arising from the use of such third-party websites or services; and
(b) is not a party to any transactions, agreements, or interactions between you and any third-party service providers.
15. Limitation of Warranties
The eazBee platform and the technology that powers it are provided on an This includes, but is not limited to, implied warranties or conditions of merchantability, fitness for a particular purpose, quality, compliance with applicable laws, and non-infringement. Any such warranties are expressly disclaimed to the fullest extent permitted by law. as is and “as available” basis, without any guarantees, warranties, or conditions of any kind, whether express or implied.
eazBee, along with its affiliates, partners, licensors, and associated parties (collectively, the “eazBee Parties”), make no guarantees regarding:
1. Platform Performance and Accuracy
eazBee does not guarantee the timeliness, accuracy, reliability, completeness, or relevance of the platform’s content, or the results obtained from using the platform or services available through it.
eazBee does not guarantee the qualifications, skills, or licensing status of Taskers, nor does it take responsibility for any interactions, communications, or services provided by users, whether online or offline.
2. Platform Availability and Security
eazBee does not warrant that the platform will always be available, uninterrupted, or free of errors.
The platform may be subject to security threats, including viruses, system failures, malware, or other harmful elements, particularly when accessing third-party links or services, for which eazBee bears no responsibility.
3. Third-Party Products and Services
eazBee does not endorse, recommend, or assume responsibility for any products or services advertised by third parties, including those offered by Taskers through the platform.
eazBee is not involved in, nor will it monitor, any transactions between users and third-party service providers.
Some jurisdictions, including certain U.S. states and federal laws, may not allow limitations on implied warranties. Therefore, the exclusions stated above may not apply to all users. These terms provide specific legal rights, and additional rights may vary depending on the jurisdiction. Any disclaimers or limitations will not apply where prohibited by applicable law.
By using the eazBee platform, you acknowledge and accept the inherent risks and agree to use the platform at your own discretion.
16. Limitation of Liability
By using the eazBee platform, you acknowledge and agree that eazBee provides access to the platform under the condition that you accept certain limitations of liability as outlined in this section and throughout the agreement.
To the fullest extent permitted by law, eazBee and its affiliates shall not be held liable—whether under contract, warranty, tort, or any other legal basis—for any claims, losses, or damages arising from or related to your use or inability to use the platform. This includes, but is not limited to:
• Direct, indirect, incidental, consequential, or special damages, including loss of profits, data, goodwill, service interruptions, system failures, or the cost of substitute services.
• Legal fees, penalties, and any government-imposed liabilities.
• Any issues related to the performance, availability, or security of the platform, including interactions with other users.
In no event shall the total liability of eazBee and its affiliates exceed:
(a) If you are a Client, the total amount paid by you to eazBee in the six (6) months preceding the claim.
(b) If you are a Tasker, the total payments received by you for tasks completed through the platform in the six (6) months preceding the claim.
These limitations apply even if eazBee has been informed of the possibility of such damages.
16.1. Jurisdictional Limitations
Certain jurisdictions do not allow the exclusion or limitation of specific warranties or damages; therefore, some of the above limitations may not apply to you. Nothing in this agreement excludes or limits any liability that cannot be excluded under applicable law.
16.2. Exceptions to Limitation of Liability
For users residing outside the United States, the following exceptions apply:
1. eazBee does not exclude or limit liability for death or personal injury caused by its negligence.
2. eazBee remains responsible for damages resulting from gross negligence or intentional misconduct.
By continuing to use the platform, you agree to these limitations and release eazBee from any claims exceeding the agreed liability limits.
17. Indemnification
Users of the eazBee platform agree to indemnify, defend, and hold harmless eazBee and its affiliates from any claims, losses, liabilities, damages, and expenses (including legal fees) arising from their use of the platform. eazBee reserves the right, at its sole discretion, to take exclusive control of any defense related to claims covered under this indemnification. Users may not settle any claim or dispute without eazBee’s prior written consent.
17.1. Client Indemnification
If you are a Client, you agree to indemnify, defend, and hold harmless eazBee and its affiliates from any and all liabilities arising from:
1. Platform Usage: Any claims related to your use of, inability to use, or participation on the eazBee platform.
2. Breach of Agreement: Your violation of any terms outlined in the Agreement.
3. Legal Violations: Any infringement of laws or third-party rights, including those of Taskers or other users.
4. Third-Party Content: Your access to and use of any third-party links or websites provided through the platform.
5. User-Generated Content: Any content, including reviews and feedback, submitted by you or through your account that infringes on intellectual property rights, contains unlawful material, or causes harm to eazBee or other users.
6. Agent Actions: Any actions or omissions by individuals acting on your behalf (e.g., family members, employees, or representatives engaging with Taskers on the platform).
Clients acknowledge their responsibility for ensuring that all interactions with Taskers comply with applicable laws and platform policies.
17.2. Tasker Indemnification
If you are a Tasker, you agree to indemnify, defend, and hold harmless eazBee and its affiliates from any and all liabilities arising from:
1. Platform Usage: Your use of, inability to use, or participation on the eazBee platform, including but not limited to claims related to service availability or functionality.
2. Task Performance: Any issues related to your performance of Tasks, including your ability or inability to complete services or receive payment for them.
3. Breach of Agreement: Your failure to comply with the terms of the Agreement or any policies applicable to Taskers.
4. Legal Violations: Any breach of local, state, or federal laws, or violations of user or third-party rights resulting from your actions on the platform.
5. User-Generated Content: Any content, including feedback and reviews, submitted by or about you that infringes on third-party rights or contains unlawful material.
6. Tasker Representatives: Any actions or omissions by subcontractors, assistants, or other personnel you engage to assist in performing Tasks on the platform.
Taskers are responsible for ensuring that their services comply with all applicable laws, licenses, and platform guidelines.
18. General Provisions
• Both Clients and Taskers acknowledge that they are solely responsible for their actions and interactions on the eazBee platform.
• eazBee may require reimbursement for any costs incurred due to a User’s failure to comply with these indemnification obligations.
• Failure to fulfill indemnification obligations may result in account suspension or legal action.
By using the eazBee platform, you acknowledge and accept these indemnification responsibilities and agree to cooperate fully with eazBee in the event of any claim or legal matter.
18.1. Complaints and Dispute Resolution
eazBee provides a structured process for handling complaints and disputes between Clients and Taskers. The platform offers a built-in complaint submission feature within the mobile app, allowing Clients to report issues related to services received.
18.2. Complaint Submission and Handling
1. Filing a Complaint:
• Clients can submit complaints directly through the eazBee app, detailing the issue and providing any supporting evidence, such as photos or additional descriptions.
• Once a complaint is submitted, both the Client and Tasker will be notified and given the opportunity to present their perspective regarding the dispute.
2. Dispute Resolution Process:
• eazBee acts as an intermediary in facilitating communication and dispute resolution between both parties.
• Taskers agree to actively participate in the resolution process and provide any necessary information requested by eazBee.
• eazBee will review the information provided by both parties, assess the circumstances, and make a final determination based on platform policies and the terms agreed upon.
3. Binding Decision and Financial Adjustments:
• By using the platform, Taskers agree that eazBee has the authority to make final decisions regarding complaints, which may include:
• Full or partial refund of the service fee to the Client.
• Reduction or cancellation of the Tasker’s payment for the disputed service.
• Other necessary corrective actions to resolve the issue.
• Taskers acknowledge and accept that eazBee may withhold any service payments or deposits made by the Client until the complaint is fully resolved.
4. Compliance and Agreement:
• Taskers explicitly agree to abide by the outcomes of the dispute resolution process, including any financial adjustments or penalties imposed.
• Further details regarding the dispute resolution process, financial implications, and compliance requirements are outlined in the separate agreement between Taskers and eazBee.
By using the eazBee platform, both Clients and Taskers agree to cooperate in good faith to resolve disputes efficiently and acknowledge eazBee’s role as a facilitator in the process.
19. App Store and Google Play-Sourced Apps
If you download or access the eazBee mobile application from the Apple App Store , you acknowledge and agree to comply with the Apple Licensed Application End User License Agreement (EULA). Your use of the eazBee app must adhere to the terms and conditions set forth by Apple, including but not limited to, Apple’s usage rules and policies applicable to apps obtained through the App Store.
If you download or access the eazBee mobile application from the Google Play Store , you acknowledge and agree to comply with the Google Play Terms of Service , including all applicable Google policies regarding app use and distribution. Your use of the eazBee app through Google Play must adhere to these terms, including Google’s requirements for app functionality, data collection, and security standards.
By downloading the eazBee app from either platform, you acknowledge that the respective app store providers (Apple Inc. and Google LLC) are not responsible for the app’s performance, maintenance, support, or any claims related to your use of the app. You further agree that your use of the app is governed by the eazBee Terms of Service, and that eazBee, not Apple or Google, is solely responsible for addressing any claims related to the app, including but not limited to product liability claims, legal compliance, and intellectual property issues.
For any issues related to the eazBee app, please contact eazBee support directly through the contact options provided within the app or on our website.
20. Payments and Stripe Connected Accounts
Third-Party Processing; On-Platform Payments Only.
All payments for services arranged through eazBee are processed by Stripe via Stripe Connect. Taskers must use Stripe Connect for all payments and payouts related to eazBee and must not accept or solicit off-platform payments. On-platform processing is a condition of participation as a Tasker.
Connected Account Requirement; Onboarding.
Each Tasker must register, maintain, and keep in good standing a Stripe Connected Account through eazBee’s onboarding flow. This includes completing all required identity and tax verifications, providing accurate legal and banking details, and updating such information as it changes. Maintaining the Connected Account with active capabilities (including the capability to receive payouts) is a condition of continued access to the marketplace as a Tasker. eazBee may suspend or terminate a Tasker’s access if the Connected Account is incomplete, suspended, or terminated.
Acceptance of Stripe Terms.
By creating or maintaining a Connected Account, the Tasker agrees to Stripe’s Connected Account Agreement and Stripe’s Services Agreement, as updated from time to time. Compliance with Stripe’s terms and policies (including risk, compliance, and prohibited-business rules) is the Tasker’s responsibility. If a Tasker does not or cannot accept Stripe’s terms, payments and payouts cannot be facilitated and Tasker access may be suspended or terminated.
Authorization to Share Data.
The Tasker authorizes eazBee to share with Stripe the Tasker’s personal, business, and payout information (including identifiers, contact and tax details, banking or card credentials, and transaction data) as necessary to create and operate the Connected Account, process client payments, and issue payouts. The Tasker also authorizes communications between eazBee and Stripe about the Tasker’s account and transactions. eazBee handles such data under its Privacy Policy in addition to Stripe’s privacy practices.
Client Charge and Capture; Completion Confirmation.
Client charges are captured after the Client confirms the service. All monetary flows between Client and Tasker for eazBee services must occur through the Stripe-enabled payment flow in eazBee.
Payout Schedule; Seven-Day Clearing Period.
Following task completion and Client charge capture, eazBee applies a seven (7)-day internal clearing period. Absent an active complaint or dispute, eazBee will initiate a payout to the Tasker’s Connected Account no sooner than the end of that period. Arrival of funds in the Tasker’s bank account may occur later and depends on Stripe and the Tasker’s financial institution (e.g., first-payout or risk holds, weekends/holidays). Stripe-imposed delays and bank processing times are outside eazBee’s control.
Payout Timing; Holds and Failures.
Stripe may place or extend holds, delay payouts, or require additional verification (including for new accounts, elevated dispute rates, or compliance reviews). eazBee may also place administrative holds where fraud, policy violations, or complaints are suspected. If a payout fails (e.g., invalid or closed bank account), the Tasker must promptly supply valid payout details. eazBee is not responsible for losses or delays caused by inaccurate payout information provided by the Tasker.
Fees; Net Payout; Offsets.
From each Client charge, eazBee may deduct its platform/service fees and applicable processing fees and charges. The remainder constitutes the Tasker’s Net Payout. eazBee may offset from pending or future payouts any amounts the Tasker owes (including refunds, dispute losses, chargeback fees, adjustments, or other authorized charges).
Minimum Amounts; De Minimis Balances.
Due to payment-network and processor limitations, very small amounts cannot be transferred. If a Net Payout is below the minimum transferable amount (e.g., amounts at or below $0.50 USD), eazBee may defer, aggregate, or reject the payout until the minimum can be met, or reasonably adjust to avoid processing errors.
Client Complaints (Internal Disputes).
Clients may submit complaints within eazBee (e.g., quality issues, refund requests) within the seven-day clearing period. While a complaint is pending, eazBee may place a hold on related funds. eazBee may request information from the Tasker and will make a good-faith determination which may include a full/partial refund or release of funds. If a refund is granted, the refund amount will be deducted from the Tasker’s funds otherwise payable.
Chargebacks and External Disputes.
Clients may also dispute a charge directly with card issuers or banks. If a chargeback or external dispute occurs, Stripe notifies eazBee and the disputed amount (and applicable fees) may be immediately held. The Tasker must promptly cooperate and provide evidence (e.g., communications, work proof) to contest the dispute. Final decisions on chargebacks are made by issuers/card networks.
Tasker Liability for Disputes and Reversals.
The Tasker is financially responsible for chargebacks, refunds, reversals, related network/processor fees, and any penalties arising from the Tasker’s transactions. If a disputed payment is reversed after payout, eazBee may recover the amount from the Tasker, including by withholding from pending/future payouts, debiting the Connected Account, or lawful recovery methods, and may pass through associated dispute fees.
Compliance; Proper Use.
The Tasker will use the Connected Account solely for legitimate, completed cleaning services booked through eazBee and will comply with all applicable laws and Stripe policies (including prohibited-business rules). The Tasker will not engage in activity that produces excessive disputes, fraud, or chargebacks. eazBee may monitor transactions for fraud and abuse and may withhold payouts, suspend, or terminate a Tasker account for violations.
Independent Contractor; Taxes.
Each Tasker acts as an independent contractor, not an employee, partner, or agent of eazBee. No taxes are withheld by eazBee. The Tasker is responsible for determining, reporting, and paying all applicable taxes on earnings. Tax reporting forms (e.g., information returns) may be issued as required by law; the Tasker must provide required tax information (such as W-9) when requested.
No Interest; Non-Escrow.
Funds held during clearing periods or while disputes are pending are not held in trust or escrow, and no interest accrues to the Tasker.
Service Modifications; Payment Terms Changes.
eazBee may modify payment processes or these payment terms (including to reflect Stripe or legal changes) with notice where required. Continued use of the platform after the effective date constitutes acceptance of the updated terms.
Limitation of Liability for Payment Services.
Payment movement is facilitated by Stripe. eazBee is not liable for acts or omissions of Stripe or banks (including outages, processor holds, or bank delays). eazBee will reasonably assist in resolving payment issues; broader limitations of liability in the Terms of Service also apply.
21. Invoicing Obligations for Taskers
As a Tasker providing services through the eazBee platform, you may have a legal obligation under applicable tax regulations to issue invoices or receipts to your Clients. These invoices or receipts must comply with all relevant legal and tax requirements applicable in your country.
eazBee offers Taskers the flexibility to either:
1. Issue invoices independently – You are responsible for ensuring compliance with all applicable invoicing and tax regulations. eazBee assumes no responsibility for the accuracy, compliance, or timely issuance of invoices or receipts prepared by you.
2. Authorize eazBee to issue invoices on your behalf – If you choose, eazBee can issue invoices to Clients in your name and on your behalf, based on a separate agreement for accounting services. This agreement outlines the terms under which eazBee will prepare and issue invoices in accordance with applicable laws and regulations. The issuance of invoices by eazBee does not relieve you of your legal obligations regarding tax reporting and compliance.
By accepting these Terms of Service, you acknowledge and agree that:
• eazBee is not automatically responsible for issuing invoices on your behalf unless a separate agreement for invoicing services has been executed.
• It remains your responsibility to ensure that all invoices meet the legal requirements and are accurately reported to tax authorities.
• If you opt to have eazBee handle invoicing, you authorize eazBee to prepare and send invoices to Clients based on the information provided by you.
For more information about invoicing and tax obligations, please consult applicable tax authorities or seek professional advice to ensure compliance with local regulations.
22. Changes to the Agreement, the Platform and the App.
22.1. Changes to the Agreement
eazBee reserves the right to review, modify, update, supplement, suspend, or remove any terms or provisions of this Agreement (including the Terms of Service, Privacy Policy, Acceptable Use Policy, and other related policies) at any time for legitimate and proportionate reasons.
Users will be notified of such changes through various means, including but not limited to updates posted on the platform, revisions to the relevant policy pages, email notifications, or other appropriate communication channels. Any changes will take effect immediately upon their posting. Your continued use of the platform after these updates signifies your acceptance of the revised Agreement.
If the changes are significant and may materially impact your rights or obligations, eazBee will notify you in advance, providing an opportunity to accept or decline them. If you do not agree with the updated terms or find them unacceptable, the previous terms will continue to apply to any ongoing tasks, but you will no longer be able to use the platform for new tasks and must deactivate your account and cease all platform usage.
Once you have been informed of any significant updates, your continued use of the platform constitutes your full and irrevocable acceptance of the revised Agreement, except where prohibited by applicable laws or regulations in your jurisdiction.
To the extent permitted by law, eazBee is not liable for any changes, updates, or modifications to the Agreement.
22.2. Platform and Mobile App Updates
eazBee reserves the right to review, improve, modify, update, upgrade, discontinue, or limit access to any part of the platform, including its content and features, at any time. These changes may be temporary or permanent and will take effect with prior notice where feasible. eazBee is not liable for any modifications, updates, or discontinuation of the platform, to the extent permitted by law.
By installing and using the eazBee mobile application, you consent to receiving updates and upgrades released through the platform. These updates may:
1. Automatically communicate with eazBee servers to ensure app functionality and collect usage data.
2. Affect your device’s settings, stored data, or app preferences.
3. Collect personal information in accordance with our Privacy Policy.
You have the option to uninstall the eazBee app at any time if you do not wish to receive updates or continue using the platform.
By continuing to use the platform and mobile app, you acknowledge and accept these terms.
23. Notifications and Consent to Electronic Communication
Unless otherwise stated in this Agreement, all agreements, notices, disclosures, and other communications (“Notices”) related to the use of the eazBee platform will be provided in writing. Notices will be considered duly delivered when:
1. Personally handed to the recipient or sent via certified or registered mail with return receipt confirmation.
2. Electronically confirmed when sent via email or other electronic means.
3. Marked as delivered in the tracking information of an overnight delivery service, if applicable.
However, eazBee primarily delivers important notices electronically via email, in-app notifications, or by posting updates on the platform. By using the platform, you consent to receive notices in this manner, and you acknowledge that electronic notices satisfy any legal requirement for written communication.
Notification Requirements for Taskers and Clients:
Taskers are required to enable notifications on their mobile devices and provide consent within the eazBee app (Android/iOS). Notifications are essential for receiving task updates, reminders, and important communications regarding service performance. Disabling notifications may impact the ability to perform tasks effectively.
Clients are not required to enable notifications but are strongly encouraged to do so to receive updates on their bookings, service confirmations, and important platform announcements.
24. Consent to Electronic Signatures
By using the eazBee platform, you agree that:
(a) all transactions conducted through the platform will be processed electronically;
(b) your electronic signature is legally equivalent to your handwritten signature and holds the same legal validity, effect, and enforceability as a paper-based signature;
(c) your use of a keypad, mouse, touchscreen, or any other device to select an item, button, icon, or perform a similar action constitutes your legal signature as if physically signed by you; and
(d) no certification authority or third-party verification is required to validate your electronic signature, and the absence of such certification or verification does not affect the legal enforceability of your electronic signature in any way.
25. Governing Law
Except for Section 28.1 (Dispute Resolution – Arbitration Agreement) and Section 28 (Jurisdiction-specific Provisions), this Agreement and your use of the eazBee platform will be governed by and construed in accordance with the laws outlined in this section (without regard to conflict of law principles):
For Users within the United States: The laws of the State of Florida.
For Users outside of the United States: The laws of the country where the service is performed, and any dispute regarding this Agreement or the use of the Platform will be subject to the jurisdiction of the courts in that country.
The governing laws stated in this section shall apply unless and to the extent that federal, state, provincial, local, or international laws, rules, regulations, directives, judgments, and/or orders binding on or applicable to you or your use of the Platform require that this Agreement be governed by the laws of the country where the service is performed.
This provision is intended solely to designate the applicable governing laws for the interpretation of the Agreement and does not create any substantive rights for non-residents of the designated jurisdiction to assert claims under such laws, whether by statute, common law, or otherwise.
Nothing in this section shall prevent eazBee from initiating proceedings to protect its intellectual property rights before any competent court.
26. Notices
The eazBee Platform, including its websites and mobile applications, is operated by SWEPTIFY LLC , a company registered in Florida, United States.
Company Information:
Legal Entity: SWEPTIFY LLC
Employer Identification Number (EIN): 35-2811100
Registration Number: L23000280669
Registered Address:
7901 4th ST Suite 14125,
St. Petersburg, FL 33702, USA
For any inquiries regarding the platform, please contact us through the available support channels.
27. General Provisions.
27.1. Relationship of the Parties
By using the eazBee platform, you acknowledge that no special legal relationship is created between you (whether as a client or a tasker) and eazBee. Specifically, this Agreement does not establish any agency, partnership, joint venture, employer-employee, or franchiser-franchisee relationship between you and eazBee.
You, as a user of the platform, do not have the authority to act on behalf of eazBee, make commitments, or represent eazBee in any capacity. Any statements, promises, or agreements you make are your own responsibility and are not legally binding on eazBee.
27.2. Complete Agreement
This Agreement (including any terms referenced and incorporated by link) represents the complete and exclusive understanding between you and eazBee regarding your use of the Platform. It replaces any prior or simultaneous agreements, proposals, or communications, except as specified in the Arbitration Agreement. However, this Agreement does not override any separate agreements you may have with eazBee concerning different matters.
For taskers, there is an individual agreement between eazBee and the tasker that further clarifies specific work conditions, service standards, and payment methods. This individual agreement does not override the terms of this Agreement but serves to complement and provide additional details regarding the tasker’s role and responsibilities on the Platform.
The terms of this Agreement are intended to be interpreted in a way that ensures their validity, legality, and enforceability.
27.3. Validity and Transfer of Agreement
If any part of this Agreement (except for the “Agreement Prohibiting Class Actions and Non-Individualized Relief” in Section 28.1) is found to be invalid, illegal, or unenforceable, it will be adjusted to make it valid and enforceable. If that is not possible, it will be removed without affecting the rest of the Agreement. Failure by eazBee to enforce any part of the Agreement does not mean we waive our rights.
You agree that eazBee can transfer or assign this Agreement without your consent. In such a case, you will be notified, and if required by law, you may choose to terminate the Agreement and stop using the Platform. Once the transfer takes effect:
(a) eazBee will no longer have any responsibilities or liabilities arising after the transfer date, and
(b) the new entity will take over eazBee’s obligations under this Agreement.
You cannot transfer or assign this Agreement without our prior written permission. Any attempt to do so without consent will be considered invalid. The Agreement remains binding for eazBee, its successors, and any assignees. Any parts of the Agreement that should continue after termination, such as rights and obligations, will remain in effect.
This Agreement is written in English. If there is any conflict between the English version and a translation, the English version will take precedence.
28. Jurisdiction-specific Provisions, including Dispute Resolution.
Jurisdiction-Specific Provisions, including Dispute Resolution
The terms in this section apply to users based on their location. If there are any differences between these Global Terms of Service and the jurisdiction-specific provisions, the provisions specific to your location will take precedence.
28.1. Residents of the United States of America
I. Dispute Resolution – Arbitration Agreement
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS. By agreeing to these terms, you and eazBee agree to resolve disputes only through binding arbitration , not in court, and waive the right to a jury trial.
a) Agreement to Binding Arbitration
To ensure a fast, cost-effective, and impartial resolution of disputes, you and eazBee mutually agree to waive the right to take any disputes or claims covered by this agreement to court, and instead resolve them through binding arbitration on an individual basis , as outlined below.
This Arbitration Agreement is governed by the Federal Arbitration Act (FAA) and remains in effect even if you stop using the platform or terminate your relationship with eazBee.
To the fullest extent allowed by law, you and eazBee agree to arbitrate any and all disputes and claims related to your use of the platform, your relationship with eazBee, or any services provided, including claims from and against eazBee and its affiliates.
This includes, but is not limited to:
Payment disputes , including invoicing errors, refunds, and unauthorized transactions.
Employment-related claims , including wage and hour disputes, wrongful termination, discrimination, harassment, retaliation, and expense reimbursement.
Contract-related disputes , including breach of contract, implied agreements, or misrepresentation.
Fraud and unfair competition , including claims of misleading practices, misrepresentation, or deceptive business practices.
Intellectual property claims , including unauthorized use, trademark, copyright, and trade secret disputes.
Consumer protection claims , arising from state or federal consumer laws, including false advertising, misleading offers, or failure to provide services as promised.
Antitrust and data privacy claims , including violations of privacy laws, data breaches, and unauthorized data sharing.
Personal injury and property damage claims , arising from any services provided through the platform, including damages caused by a tasker during service.
Criminal actions related to service providers , including alleged theft, misconduct, or unlawful actions during the performance of a task.
Account-related disputes , such as wrongful suspension, deactivation, or other actions taken against your account.
· Antitrust claims , related to market competition and business practices.
· Defamation and emotional distress , including reputational harm arising from platform interactions.
· Regulatory compliance claims , concerning obligations under local, state, or federal laws.
· Account-related disputes , including suspensions, deactivations, and access restrictions.
· Claims arising under the Telephone Consumer Protection Act and Fair Credit Reporting Act, including allegations of unauthorized communications and credit-related issues.
· Claims arising under the Fair Labor Standards Act (FLSA) , including wage and hour violations, overtime disputes, and misclassification claims.
· Claims arising under the Civil Rights Act , including discrimination and harassment claims based on race, gender, national origin, or other protected classes.
· Claims under the Uniform Trade Secrets Act , addressing issues related to the misappropriation or unauthorized disclosure of confidential business information.
· Claims arising under the Americans with Disabilities Act (ADA) , involving accommodation requests and disability discrimination.
· Claims under the Age Discrimination in Employment Act (ADEA) , including age-related workplace disputes.
· Claims under the Older Workers Benefit Protection Act , related to retirement benefits and age-related workplace policies.
· Claims under the Family and Medical Leave Act (FMLA) , regarding eligibility, retaliation, or violations of leave entitlements.
· Claims under the Employee Retirement Income Security Act (ERISA) , excluding individual claims for benefits under any plan sponsored by eazBee and covered by ERISA or funded by insurance.
· State or local statutory claims , addressing similar subjects covered under federal law.
· All other federal, state, or local statutory and common law claims , related to your use of the platform or your relationship with eazBee.
If there is any disagreement about whether a claim falls under this arbitration agreement, it will be resolved by the arbitrator, except as expressly provided otherwise in this Agreement. Any third parties involved in a claim against either party will also be bound by this arbitration agreement.
If a legal action includes both arbitrable and non-arbitrable claims, the non-arbitrable claims will be stayed until arbitration is completed, to the fullest extent permitted by law.
YOU UNDERSTAND AND AGREE THAT BY ACCEPTING THIS AGREEMENT, YOU AND EAZBEE ARE WAIVING THE RIGHT TO FILE A LAWSUIT IN COURT OR TO HAVE A JURY TRIAL FOR ANY DISPUTES OR CLAIMS, UNLESS SPECIFICALLY EXCLUDED IN THIS AGREEMENT.
This arbitration agreement covers all claims and disputes that can legally be resolved through arbitration, with limited exceptions specified within this agreement.
b) Prohibition of Class Actions and Non-Individualized Relief
Except where required by applicable law, you and eazBee agree that any arbitration will be limited to resolving disputes between you and eazBee (and/or, if applicable, its affiliates) individually. BY USING THE PLATFORM, YOU AGREE TO WAIVE YOUR RIGHT TO PARTICIPATE IN ANY CLASS ACTION LAWSUIT, CLASS-WIDE ARBITRATION, OR OTHER REPRESENTATIVE PROCEEDING (“Class Action Waiver”).
Unless both you and eazBee agree otherwise, the arbitrator cannot consolidate multiple claims or oversee any form of class or collective proceeding. The arbitrator is only authorized to resolve disputes on an individual basis, and cannot issue relief affecting multiple users collectively.
If a civil court of competent jurisdiction determines that the Class Action Waiver is unenforceable for certain claims:
1. Those specific claims will be separated from the arbitration process and resolved in civil court.
2. All remaining claims will continue to be arbitrated individually to the fullest extent permitted by law.
Notwithstanding any other provision in this Agreement, the Arbitration Agreement, or applicable arbitration rules, disputes concerning the scope, enforceability, or validity of this Class Action Waiver may only be resolved by a civil court and not by an arbitrator.
c) Representative Action Waiver
To the fullest extent permitted by law, you and eazBee agree not to initiate any representative actions on behalf of others under the Florida Private Whistleblower Act (Fla. Stat. § 448.101 et seq.) or any similar laws in any court or arbitration. Any claim brought under such statutes, including the Florida Private Whistleblower Act, shall be subject to arbitration solely on an individual basis. This means that arbitration will focus only on whether you personally have been affected by or subject to any alleged violations of law.Such an action may not be used to resolve claims on behalf of other individuals in a collective or representative capacity (“Representative Action Waiver”).
If a court finds that any portion of this Representative Action Waiver is unenforceable or unlawful:
1. The unenforceable provision will be removed from the Agreement.
2. The remainder of the Arbitration Agreement will remain in full effect, requiring all other disputes to be arbitrated individually.
3. Any remaining representative claims must be litigated in civil court, but all other claims will proceed to arbitration individually.
If any claims are required to be resolved in court because a civil court rules that the Representative Action Waiver is unenforceable, the court case will be paused until arbitration of individual claims is completed.
By agreeing to this Agreement, you understand and acknowledge that all disputes shall be resolved through individual arbitration, and you waive your right to participate in any class or representative action.
d) Arbitration Process and Procedures
To start an arbitration process, a claim must be filed with the American Arbitration Association (“AAA”), and a written Demand for Arbitration (available at www.adr.org ) must be provided to the other party. Arbitration will proceed in accordance with the AAA Rules that are in effect at the time the arbitration is initiated, subject to modifications set forth in this Agreement. Where applicable, the AAA’s Supplementary Procedures for Consumer-Related Disputes (“AAA Consumer Rules”) will apply. Both sets of rules can be accessed at www.adr.org or by calling 1-800-778-7879. If requested and appropriate based on the circumstances of the claim, the arbitrator has the discretion to apply a different set of AAA Rules.
You and eazBee agree that arbitration will be conducted before a single arbitrator selected by mutual agreement. If an agreement cannot be reached within 30 days after potential arbitrators are proposed, the AAA will appoint the arbitrator.
Both parties will have a fair opportunity for reasonable discovery of relevant, non-privileged information. The arbitrator may grant individualized relief , including monetary awards or injunctive relief, but only to the extent necessary to resolve the individual claims. The arbitrator will issue a written decision outlining the findings, conclusions, and reasoning behind the award.
The arbitrator will decide all claims based on applicable law and will recognize all legal privileges. Claims must be filed within the applicable statute of limitations, and failure to initiate arbitration within the required period will result in the claim being barred. The arbitrator’s decision will be final and binding , and the resulting award may be enforced in any court with appropriate jurisdiction.
Cost Allocation for Arbitration
Your arbitration costs and the fees for the arbitrator will be determined according to the AAA Rules, with the following modifications:
1. If eazBee initiates arbitration , eazBee will cover all filing and arbitration fees.
2. If a Client or Tasker files a claim under this arbitration agreement and the total claim amount is USD $10,000 or less , eazBee will pay all filing and arbitration fees unless the arbitrator determines the claim was frivolous or filed for an improper purpose, as defined by the Federal Rule of Civil Procedure 11(b).
3. If a Client or Tasker files a claim exceeding USD $10,000 , eazBee will cover all arbitration-related costs that exceed what would normally be incurred in a court case. The Client or Tasker will be required to pay an amount equivalent to the filing fee for a claim in the state court where the service was provided, unless a lower fee is required by law or AAA Rules. Any disputes about arbitration-related costs will be resolved by the arbitrator. If the claim is deemed frivolous, fee allocation will follow AAA Rules.
4. Each party will bear its own legal fees , as well as other costs not unique to arbitration, such as document copying, subpoenas, or depositions, unless otherwise required by applicable law or AAA Rules.
5. The arbitrator may award reasonable legal fees and costs to the prevailing party if allowed under applicable law or AAA Rules.
Location of Arbitration Hearings
Unless otherwise agreed, arbitration hearings for Taskers will be conducted remotely or in the county of the Tasker’s billing address, and hearings for Clients will take place remotely or in the county where the service was performed. If AAA arbitration services are unavailable in the designated county, and an in-person hearing is preferred, arbitration will take place in the closest available AAA location.
By agreeing to this arbitration process, both you and eazBee waive the right to a court trial and agree to the streamlined, cost-effective resolution of disputes through arbitration.
Exceptions to Arbitration
The following types of claims and actions are not subject to mandatory arbitration under this Agreement and may be pursued in a court of law or through appropriate administrative channels:
• Claims related to workers’ compensation, disability insurance, and unemployment insurance benefits as governed by Florida law, including but not limited to Chapter 440 (Workers’ Compensation Law) and Chapter 443 (Unemployment Compensation Law) of the Florida Statutes.
• Small claims actions that fall within the jurisdiction of Florida small claims courts and are brought on an individual basis, in accordance with Florida Rules of Small Claims Procedure.
• Requests for provisional remedies, preliminary injunctions, or temporary restraining orders concerning the actual or threatened infringement, misappropriation, or violation of intellectual property rights, including copyrights, trademarks, trade secrets, and patents, pursuant to Florida intellectual property laws.
• Representative actions brought under the Florida Private Whistleblower Act (Fla. Stat. § 448.101 et seq.) or similar state laws, if the Representative Action Waiver in Section 28.1(I)(c) is deemed unenforceable by a court of competent jurisdiction under applicable law that is not preempted by the Federal Arbitration Act (FAA).
• Any claims expressly excluded from mandatory arbitration under the FAA or other applicable federal or Florida state laws that are not preempted by the FAA.
Regulatory and Government Reporting
Nothing in this Arbitration Agreement prevents you from filing a report or claim with regulatory bodies such as:
• The Equal Employment Opportunity Commission (EEOC)
• The U.S. Department of Labor (DOL)
• The Securities and Exchange Commission (SEC)
• The National Labor Relations Board (NLRB)
• The Office of Federal Contract Compliance Programs (OFCCP)
• Any other applicable local, state (e.g., Florida Commission on Human Relations), or federal agency
Additionally, this Agreement does not prohibit your right to participate in government investigations or to receive any awards offered for providing information to these agencies.
f) Severability
If any part of this Arbitration Agreement is found to be illegal or unenforceable under applicable law not preempted by the FAA, that portion shall be removed from the Agreement. The remaining provisions of the Arbitration Agreement will remain in full force and effect.
g) Opt-Out Option for Taskers
If you are a Tasker, you have the right to opt out of this Arbitration Agreement, provided you have not previously agreed to an arbitration provision in eazBee’s Terms of Service, where you had the opportunity to opt out. If you have agreed to such a provision before, you may opt out of any new revisions to this Arbitration Agreement by following the instructions below. However, opting out of this version does not affect any previous or future arbitration agreements you may have with eazBee.
To opt out, you must provide written notice within 30 days of accepting these Terms of Service. Your written notification must include:
1. Your eazBee account username,
2. Your full name,
3. Your mailing address,
4. Your telephone number,
5. Your email address, and
6. A clear statement that you wish to opt out of the Arbitration Agreement.
You must send the signed opt-out notice to eazBee at its official mailing address listed on its Contact page at https://support.eazbee.com/contact.
h) Tasker Claims in Existing Class Actions
If you are part of a pending wage and hour class action lawsuit against eazBee as of the effective date of these Terms of Service (a “Pending Class Action”), this Arbitration Agreement does not apply to your claims in that specific lawsuit. Instead, your claims in the Pending Class Action will continue to be governed by the arbitration terms in effect prior to the new Agreement’s effective date.
By agreeing to these terms, you acknowledge that you have reviewed and understood your rights and obligations under this Arbitration Agreement, including the right to opt out where applicable.
II. Telephone Communications and Agreement to be Contacted
By providing your phone number, you agree and consent to receive calls and text messages, including through manual dialing and automated telephone systems, from eazBee, its affiliates, or independent service providers (including Taskers) regarding your account, registration, onboarding, scheduled or upcoming services, service changes or updates, system outages, follow-ups to notifications from our mobile app, transactions with eazBee, and your ongoing relationship with eazBee. This consent applies even if your phone number is listed on any state or federal Do Not Call registry. You acknowledge that automated calls and messages may continue even if you close your account or terminate your relationship with eazBee, unless you choose to opt out.
We may also offer the option to subscribe to receive recurring text messages about service-related updates, promotions, or special offers (“promotional texts”). By subscribing, you agree to receive automated text messages at the number you provided, certify that it is accurate and that you have the authority to enroll it for such messages. Message frequency may vary, and standard carrier message and data rates may apply. You acknowledge that subscribing to promotional messages is not required to purchase any services from eazBee.
Opting Out of Text Messages:
You may opt-out of receiving text messages at any time by replying with STOP, QUIT, END, CANCEL, or UNSUBSCRIBE to any message received. After opting out, you may receive a confirmation text acknowledging your request. It is your responsibility to notify eazBee if you no longer wish to receive automated communications. Please note that opting out of automated messages does not prevent eazBee from contacting you through non-automated methods.
III. Release of Liability
California Residents:
To the fullest extent applicable, you waive the protections of California Civil Code § 1542 , which states:
“A GENERAL RELEASE DOES NOT EXTEND TO CLAIMS THAT THE CREDITOR OR RELEASING PARTY DOES NOT KNOW OR SUSPECT TO EXIST IN HIS OR HER FAVOR AT THE TIME OF EXECUTING THE RELEASE AND THAT, IF KNOWN BY HIM OR HER, WOULD HAVE MATERIALLY AFFECTED HIS OR HER SETTLEMENT WITH THE DEBTOR OR RELEASED PARTY.”
If you are not a California resident, you waive your rights under any similar statutes, regulations, f.e. Florida Statutes § 768.28 or legal principles in your jurisdiction that would otherwise limit the scope of this release.
In consideration of the services provided by eazBee, you hereby release eazBee, its affiliates, and service providers from any and all claims, causes of action, damages, losses, liabilities, or other harm related to telephone calls or text messages, including any alleged violations of applicable laws such as, but not limited to:
• The Telephone Consumer Protection Act (TCPA)
• The Truth in Caller ID Act
• The Telemarketing Sales Rule
• The Fair Debt Collection Practices Act
• Any similar state or federal consumer protection laws or regulations.
eazBee and its affiliates do not guarantee the security of any personal information you provide and cannot be held responsible for any unauthorized access, interception, loss, deletion, or misuse of such information by third parties.
By using the eazBee platform, you acknowledge and accept these terms regarding communications and liability releases.
28.2. Residents of the European Union
I. Telephone Communications and Consent to be Contacted
By providing your mobile phone number and using the eazBee platform, you expressly consent to receiving calls and recurring text messages (including automated calls and pre-recorded messages) from eazBee, its affiliates, and independent service providers (including Taskers) for the following purposes:
1. Improving and maintaining the platform – to enhance your experience and ensure the proper functioning of our services.
2. Facilitating service execution – to assist in coordinating cleaning services, sending confirmations, and providing service-related updates.
3. Providing important information – such as registration confirmations, onboarding details, reminders about scheduled services, service changes, or system updates.
These calls and messages may include reminders regarding pending or upcoming services and follow-ups related to any notifications sent via our mobile app. Message frequency may vary, and eazBee will not charge for these communications; however, standard messaging, data, or other charges from your mobile carrier may apply.
You may opt out of receiving text messages from eazBee at any time by adjusting your communication preferences in your account settings within the eazBee app or website, or by replying with “STOP” to any text message received. To opt out of phone calls, you can request to no longer receive calls during any conversation with us. You will receive a confirmation message acknowledging your opt-out request.
Call Monitoring and Recording
In accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) , you will be informed at the beginning of any call whether it will be recorded for quality assurance and training purposes.
You will have the option to continue the call without monitoring or recording if you do not consent. All recordings will be processed in compliance with our Privacy Policy, which details how we collect, store, and use personal data.
Data Protection and Privacy
eazBee is committed to protecting your privacy and personal data in compliance with GDPR and other relevant European and Polish laws. Your phone number and communication preferences will only be used for purposes directly related to our services and will not be shared with third parties without your explicit consent, except as required by law. For more information, please refer to our Privacy Policy.
28.3. Residents of Canada
Dispute Resolution – Arbitration & Class Action Waiver
PLEASE READ THIS SECTION CAREFULLY — IT AFFECTS YOUR LEGAL RIGHTS AND DETERMINES HOW YOU AND EAZBEE CAN RESOLVE DISPUTES.
THIS SECTION, WITH LIMITED EXCEPTIONS, REQUIRES THAT YOU AND EAZBEE SUBMIT ANY DISPUTES TO FINAL AND BINDING ARBITRATION ON AN INDIVIDUAL BASIS.
BY USING THE EAZBEE PLATFORM, YOU ACKNOWLEDGE THAT YOU HAVE READ, UNDERSTOOD, AND AGREED TO BE BOUND BY THESE TERMS WITHOUT LIMITATION.
Agreement to Binding Arbitration
Except where prohibited by law (including, but not limited to, the Province of Quebec), any dispute, controversy, or claim arising from, related to, or in connection with these Terms, including their negotiation, validity, enforcement, termination, or interpretation (a “Dispute”), shall be referred to and resolved by final and binding arbitration conducted by a single arbitrator under the rules of the ADR Institute of Canada, Inc.’s Arbitration Rules (the “ADR Rules”), which are available at www.adric.ca . By accepting these Terms, you confirm receipt of and a reasonable opportunity to review the ADR Rules. The filing fees applicable to arbitration will be set forth by the ADR Rules.
Arbitration shall be conducted by a single arbitrator appointed in accordance with the ADR Rules. You, as a Tasker or Client, agree not to initiate or participate in any class action, collective proceeding, or similar group claim, except where such rights are preserved by applicable provincial consumer protection laws.
Arbitration Location and Governing Law
• The arbitration will take place in the province where the Tasker primarily provides services through the eazBee platform.
• The arbitration shall be conducted in the capital city of the province unless otherwise agreed by both parties.
• The arbitration will be governed by the laws of the respective province where the Tasker provides services.
• Arbitration proceedings will be conducted in English , except in Quebec, where Taskers may elect to proceed in either English or French .
• The decision of the arbitrator will be final and binding , and no party shall have the right to appeal, whether the decision is considered final, interim, or partial.
Confidentiality of Arbitration
All arbitration proceedings, including the existence of the arbitration, the content of the proceedings, and any arbitration awards, shall remain strictly confidential. No information, evidence, or documents related to the arbitration may be disclosed to any third party, except as required by law or to obtain professional legal or financial advice.
Enforcement of Arbitration Awards
Any party may take the necessary steps to enforce an arbitration award in any court with jurisdiction. Except as required by law, the arbitration award and related proceedings shall remain confidential.
Rights to File Administrative Claims
Nothing in this section prevents a Tasker or Client from filing a report, claim, or complaint with government agencies or regulatory bodies, including but not limited to:
• Provincial Ministries of Labour
• Human rights commissions or tribunals
• Labour relations boards
These administrative agencies have authority as provided by applicable laws and regulations. However, provincial or federal courts shall not be considered administrative agencies for the purposes of this provision.
By agreeing to these Terms of Service, you acknowledge and accept that disputes between you and eazBee will be resolved through arbitration and that you waive your right to participate in any class action lawsuit.
Acknowledgement and Consent
BY USING THE EAZBEE PLATFORM, I ACKNOWLEDGE THAT I HAVE READ, UNDERSTOOD, AND AGREED TO THE TERMS OF SERVICE, PRIVACY POLICY, ACCEPTABLE USE POLICY (AUP), AND ANY OTHER POLICIES OR AGREEMENTS INCORPORATED BY REFERENCE. I FURTHER AGREE THAT MY USE OF THE PLATFORM CONSTITUTES MY CONSENT TO BE LEGALLY BOUND BY THESE TERMS AND CONDITIONS.
