eazBee Global Privacy Policy

 

1. Introduction

This Global Privacy Policy (“Privacy Policy”) describes how Sweptify LLC (EIN: 35-2811100), doing business as eazBee (“eazBee,” “we,” “us,” or “our“), collects, uses, shares, and protects your Personal Information in connection with your use of the eazBee platform. The eazBee platform includes our websites, mobile applications, and related services that connect clients seeking cleaning services (“Clients”) with independent service providers offering those services (“Taskers”). This Privacy Policy also explains your rights and choices regarding your Personal Information.

By using the eazBee platform, you confirm that you have read and understood this Privacy Policy. This Privacy Policy forms part of our overall Terms of Service (“Agreement”) governing your use of the eazBee platform. We will only use your Personal Information as described in the Agreement and this Privacy Policy.

If you are a resident of California, the European Economic Area (EEA), United Kingdom (UK), or Canada, please see the Jurisdiction-Specific Provisions in Section 13 for additional information about your privacy rights. If you have any questions or wish to exercise any of your rights, please refer to the Contacting Us section (Section 12) below.

2. General Terms and Definitions

For purposes of this Privacy Policy, the following terms have the meanings described below:

• “eazBee,” “we,” “us,” or “our” refers to Sweptify LLC and any of its affiliates that operate the eazBee platform. Sweptify LLC owns and operates the eazBee platform.
• “Platform” or “eazBee Platform” refers collectively to eazBee’s websites (including any site operated by eazBee such as www.eazBee.com), mobile applications, and related online services, as well as all content and communications provided through these channels.
• “User” or “Users” means any person using the eazBee platform. This includes both Clients (individuals or entities seeking to obtain services) and Taskers (individuals providing services through eazBee). “You” or “your” refers to you as a User of the platform, whether as a Client or Tasker.
• “Personal Information” (or “Personal Data”) means any information that identifies, relates to, describes, or can be reasonably linked to an identifiable individual. This may include, for example, a person’s name, contact details, government ID number, or other data that can identify them.
• “Tasks” refers to the cleaning or related services that Clients request and Taskers perform via the eazBee platform.
• “Terms of Service” means the terms, conditions, and policies (the Agreement) that you accept when using the eazBee platform, which include provisions governing your use of the platform and this Privacy Policy.

All other terms not defined here have the meanings given to them in applicable data protection laws or in our Terms of Service. Any capitalized terms used in this Privacy Policy that are not otherwise defined have the meanings set forth in the Agreement.

3. Information We Collect from You

We collect different types of personal information depending on whether you use eazBee as a Client or as a Tasker. Below we outline the information collected from each, along with the purpose for which we use it.

3.1 Information We Collect from Clients

When Creating an Account: To register and manage your account as a Client, we collect the following information:

• First Name and Last Name: Used to create your account profile, personalize communications, and for record-keeping (e.g., in bookings and receipts).
• Nickname: A display name for your profile. This allows you to use the service without always revealing your full name to Taskers.
• Phone Number: Used for account verification, two-factor authentication, and to contact you about your bookings (such as service confirmations or resolving issues).
• Email Address: Used to verify your account, send service confirmations, invoices, updates, and important account or service-related notifications.
• Password: Used to secure your account. (Note: Passwords are stored in encrypted form for your security.)

During App Usage: While using the eazBee app to request and manage services, Clients provide or generate additional information:

• Service Address: The address where you want the cleaning or task service performed. We use this to match you with nearby Taskers and to facilitate the Tasker’s travel to the job location.
• Available Cleaning Supplies: Information about cleaning tools or supplies at your location. We collect this so Taskers know what equipment is on hand and can bring any additional tools if necessary, ensuring the service meets your needs.
• Pet Information: Details about any pets in your home (e.g., types of pets, number, or pet sensitivities). We use this information to avoid matching you with a Tasker who has allergies or is uncomfortable with certain animals, ensuring a safe and pleasant experience for both parties.
• Voice Recordings: If you use the “Just Speak” feature in our app, your spoken description of the service you want to request is recorded and sent to our servers so that our AI system can convert your audio into a written service description. This audio is used only to process your request and is not used for any other purpose.
  We do not store these voice recordings after the transcription process is completed; they are processed temporarily and then deleted. Only the final text description generated from your recording is retained as part of your service request.
• Approximate Location (for Map Features): With your permission, the app may access your device’s approximate location when you are ordering a service. This helps display relevant maps and nearby Taskers. Importantly, this approximate location data is used locally on your device to enhance functionality (such as showing your location on a map) and is not transmitted to our servers or stored by us.
• Transaction and Payment Information: Details of services booked and payments made (including information from our payment processor, Stripe). This can include the date and amount of transactions and limited payment details. We collect and use this information to process payments, provide you with receipts, handle refunds or disputes, and maintain accurate financial records. (Note: Your sensitive payment details, like credit card numbers, are handled securely by Stripe and are not fully visible to us.)
• Chat Communications with Taskers: The content of communications between you and your Tasker sent through our in-app chat system. We store these messages to ensure smooth coordination of services, to assist with customer support inquiries or dispute resolution, and to monitor for compliance with our policies (for safety and quality assurance).
• Languages Spoken: The languages you indicate you can communicate in. We collect this to help match you with Taskers who speak the same language(s), facilitating clear communication and better service.
• Complaint and Support Information: Any information you choose to provide when you contact us with a complaint, feedback, or support request. This may include descriptions of service issues, photos, or other relevant documentation. We use this information to investigate and resolve your complaints, improve our services, and keep records of incidents for quality control.
• Billing and Invoicing Information: If you request an invoice to be issued by the service provider (Tasker) through the eazBee platform, we may collect and process the information necessary for invoicing. This may include:
  – Business or entity name,
  – Tax identification number (such as an EIN or other applicable U.S. tax ID),
  – Billing address,
  – Any additional information required under applicable U.S. tax or invoicing regulations.
  This information is processed exclusively for the purpose of generating and delivering an invoice at your request and is shared only with the Tasker who is responsible for issuing that invoice.
  We do not use this information for any other purpose and retain it only for as long as required to comply with applicable U.S. legal, tax, and accounting obligations.

3.2 Information We Collect from Taskers

When Creating an Account (Onboarding): To sign up and operate as a Tasker on eazBee, we collect the following information during your account registration and onboarding:

• Transportation Method (“Ways of Moving”): Information about how you travel to jobs (for example, whether you use a car, bicycle, public transportation, etc.). We use this to estimate your travel times between client locations and schedule tasks efficiently. It helps us provide more accurate job assignments and timing expectations.
• First Name and Last Name: Used for your account profile, identification, and in official documents (like your agreement with eazBee). We also use your name in communications and to personalize your Tasker profile that clients see.
• Gender: Collected to personalize your experience and our services. For example, knowing your gender helps us provide correctly gender-tailored uniform pieces (such as T-shirts) and allows our system to use appropriate pronouns and honorifics when referring to you in client communications or notifications.
• Phone Number: Used to verify your account (including sending verification codes) and as a point of contact for scheduling, support, or emergency situations. Clients do not see your personal phone number, but our team may contact you via phone regarding your tasks.
• Email Address: Used for account verification, login, and to send you important information such as contract documents, payment notifications, schedule updates, and announcements about the platform.
• Password: Used to secure your account (stored in encrypted form). This, combined with your email or phone, allows you to securely log in.
• Profile Description: A personal description or bio that you provide, which is visible to clients on your profile. This might include your experience, skills, or a personal message. We display this to clients to help them get to know you and your qualifications. (We may review profile descriptions to ensure they meet our guidelines and do not include inappropriate content.)
• Languages Spoken: The languages you can communicate in. We use this information to match you with clients who speak the same language(s) to ensure effective communication during the service.
• T-Shirt Size: The size of clothing (such as a uniform T-shirt) you wear. We collect this so that we can provide you with eazBee-branded apparel or safety gear that fits you, and occasionally to send appropriately sized merchandise or gifts.
• Mailing Address: Your address for correspondence or delivery of materials. We use this to send any necessary physical items (like uniforms, supplies, or correspondence) and for administrative purposes (such as in contracts or tax documents).
• Country of Operation: The country in which you will be providing services through eazBee. Currently, eazBee operates only in the USA, so this is typically “United States” for our Taskers. We record this to ensure you are using the correct version of our platform and to comply with country-specific legal requirements.
• Citizenship and Work Authorization Information: We collect information about whether you are a citizen of the country in which our services operate. If you are not a citizen, we may additionally collect and process details related to your right to reside and work (such as visa type, residence permit, or Green Card status). This information is processed solely to verify your eligibility to provide services legally and to ensure compliance with applicable labor and immigration laws.

Additional Verification and Legal Information: To maintain a trustworthy marketplace and comply with legal obligations, we also collect certain information and documentation during or after onboarding:

• Government Identification Number: For Taskers in the United States, we may collect a tax identification number (such as an ITIN or SSN). This is used for several purposes: to create your payment account with our payment partner (Stripe) so you can receive payouts, to verify your identity and your authorization to work (as part of a background check and eligibility verification), and to include in official documents like your contract with eazBee. Why we collect this: It helps us ensure you are legally able to perform the services and to fulfill tax and regulatory reporting requirements. This information is handled securely and only shared with trusted partners (like Stripe) or authorities as required for these purposes.
• Profile Photo: A recent photograph of you, which will be visible to clients in your profile and booking confirmations. We require a profile photo to verify your identity (clients expect the person who arrives to match the profile image) and to promote safety and trust on the platform. For example, a client can confirm it’s you at the door by comparing to the photo, and in the rare event of an incident (like property damage), a photo record helps in the investigation.
• Pet Allergies or Restrictions: Information about any allergies or aversions you have to pets or animals. We collect this so that our system does not assign you to a job at a location with animals that you are allergic to (protecting your health) or uncomfortable with. This ensures we only send you to pet environments that are suitable for you.

Business or Company Details (if applicable): If you provide services as part of a business entity or if you are employed by a partner company, we collect the name, registered address, and contact details of that company. In certain cases, and pursuant to our service agreement, eazBee may issue invoices to Clients on behalf of the Tasker’s business entity. To enable this functionality, we require complete and accurate company data, including the entity’s legal name, registered address, applicable tax identification number, and contact information. This information is necessary to generate valid client-facing documentation, fulfill record-keeping obligations, and support transparent payment processes.

Furthermore, where the Tasker is not the owner of the business through which services are provided—such as when the Tasker is employed by a third-party company—we collect additional information about the employing entity. This includes the name and contact information of an authorized company representative. In such arrangements, a tripartite agreement may be executed between eazBee, the Tasker, and the employing business. Accordingly, representative details are collected to ensure proper authorization of contractual obligations, confirm the legal capacity to bind the company, and maintain operational accountability across all parties involved.

During App Usage (Taskers): As you perform tasks and use the eazBee app as a Tasker, we collect certain information generated through your activity:

• Location Data (Job Check-In/Verification): With your permission, we may collect precise location information at specific times, such as when you indicate in the app that you have started a job, or if a client reports that you did not show up for a scheduled service. At those times, the app will ask to access your real-time GPS location. We use this real-time location data to verify that you are at the correct service address and to prevent fraud (for example, to ensure a Tasker does not claim to complete a job without being present, and to help determine whether a client’s no-show report is due to the Tasker’s absence or possibly a mistaken address). This location data is only collected during these job-related events and is not continuously tracked outside of active jobs. We do not use this data for any purpose other than safety, dispute resolution, and verification of service delivery.
• Chat Communications with Clients: We retain the in-app chat conversations you have with your clients. This includes messages about scheduling, instructions, or any issues during the service. Keeping this communication helps us support you and the client if any questions or disputes arise, and allows us to monitor compliance with our policies (for example, to ensure professional conduct and that no personal contact info is shared prior to booking, as per our platform rules).
• Service Cancellation Documentation: If you need to cancel a scheduled service due to an emergency or important reason, we may ask you to provide documentation to support the cancellation (for example, a doctor’s note confirming that you were unable to work due to illness, or evidence of another serious personal emergency). Any such documents you choose to submit are collected only to validate the reason for your cancellation. For your privacy, we strongly encourage you to redact or hide any sensitive personal information that is not required for verification. For instance, if your absence was due to an illness and you have a doctor’s note, please cover any medical details such as the diagnosis or type of illness — only the confirmation of inability to work and the relevant date should remain visible. Our purpose in collecting this information is solely to confirm that the cancellation was due to a legitimate, serious reason (which helps protect your standing on the platform and informs how we handle the cancellation for the client). We do not use these documents for any other purpose and do not keep them longer than necessary to verify and document the incident.
• Identity and Compliance Documents: During your time on the platform, we securely store the documents you provided for identity verification, proof of legal work status, and background checks (such as copies of your ID, visa or work permit, background check reports, etc.). We retain this information to maintain compliance with legal requirements and to ensure the integrity of our marketplace. Why this is important: It helps us prevent the creation of duplicate or fraudulent accounts. For example, if a Tasker’s account was terminated or an applicant failed our vetting process, we use this information to ensure that the same individual cannot bypass our rules by creating a new account under a different identity. This protects clients and other Taskers by upholding our standards. All such sensitive information is stored with high security and access controls, and is only used for identity verification, legal compliance, and safety purposes.

In all cases, eazBee only collects information that is necessary for the purposes of providing our services, ensuring safety and compliance, and improving the platform. We do not sell your personal information to third parties. The information listed above is used strictly in accordance with this Privacy Policy and applicable laws, such as to facilitate the services you request, to maintain the trust and safety of the eazBee community, and to comply with our legal obligations.

4. Payment Processing and Stripe Integration

4.1. Stripe Customer Account (Clients)

When you use eazBee as a client, we create a Stripe customer account on your behalf to securely process your payments. Stripe acts as our payment service provider and processes certain personal and payment information as a separate, independent data controller.

The information shared with Stripe may include:

• Your name,

• Email address,

• Payment method details (tokenized by Stripe),

• Billing address (if required),

• Transaction details related to services you book through eazBee.

Stripe processes this information to complete payments, prevent fraud, support refunds, and comply with financial regulations.
By using eazBee as a client, you also agree to Stripe’s Privacy Policy and Terms, which govern how Stripe processes your data.

You can review Stripe’s policies here:

• Stripe Privacy Policy: https://stripe.com/privacy

• Stripe Services Agreement (US): https://stripe.com/legal

eazBee does not store your full credit card number or sensitive payment details; these remain with Stripe.

4.2. Stripe Connected Account (Taskers)

If you register as a Tasker, we create a Stripe Connected Account for you so that you can receive payouts for completed services.
To comply with U.S. financial, tax, identity verification, and anti-fraud laws, we may transmit certain basic data to Stripe to initiate the onboarding process, including:

• Your name,

• Email address,

• Country,

• Basic profile details needed to create the Stripe Connect account.

You are then redirected to Stripe’s onboarding flow, where you provide additional information directly to Stripe, such as:

• Government-issued ID details,

• Date of birth,

• Address,

• Social Security Number (SSN) or Employer Identification Number (EIN),

• Bank account information for payouts.

Stripe independently processes this information as required by law (including KYC — Know Your Customer and AML — Anti-Money Laundering regulations).
eazBee does not access or store your full SSN, ID images, or bank account numbers — these are submitted directly to Stripe.

By onboarding as a Tasker, you must agree to Stripe’s own Privacy Policy, Stripe’s Connected Account Agreement, and U.S. Services Agreement, since Stripe becomes a separate data controller for your payout and verification information.

You can review these here:

• Stripe Privacy Policy: https://stripe.com/privacy

• Stripe Connected Account Agreement: https://stripe.com/connect-account/legal

• Stripe Services Agreement (US): https://stripe.com/legal

5. How We Use Your Information

eazBee uses your Personal Information for the following business and commercial purposes, in accordance with this Privacy Policy and as permitted by applicable law:

• To Provide and Operate the eazBee Platform: We use the information we collect to facilitate the core service of our platform – connecting Clients and Taskers to enable the posting, acceptance, and completion of cleaning tasks and related payments. For example, we use your information to create and manage your account, allow you to search for Taskers or tasks, post task requests, communicate between Clients and Taskers, and ensure that tasks are fulfilled. This processing is generally necessary to perform our contract with you as a User (i.e., our Terms of Service).
• To Enable Payments and Billing: We use Personal Information to process transactions and handle billing. This includes using payment information (such as credit card details) to charge Clients for services and fees, and using financial information of Taskers to remit payments to them. We also use this information for accounting, record-keeping, and to manage any disputes or chargebacks. These activities are done to fulfill our contract with you (when you make or receive payments) and to meet our legal obligations related to financial transactions.
• For Safety, Security, and Fraud Prevention: Ensuring a safe and secure environment for all Users is a top priority. We use information in several ways to promote safety:
  • We conduct identity verification and criminal background checks on Taskers (to the extent permitted by law) using the information provided during sign-up, in order to protect Clients and comply with legal obligations. The results of these checks are used to determine eligibility and are processed under our legitimate interest in maintaining a safe platform, as well as under substantial public interest grounds (where applicable) for the safety of our community.
  • We monitor activities and use Personal Information (such as device information, account activity, and communications) to detect and prevent fraud, spam, abuse, or other malicious behavior. For example, we might use device IDs and usage patterns to flag suspicious logins, or use chat analysis to prevent fraudulent payment arrangements. This is based on our legitimate interests in protecting our platform and Users.
  • We may use automated systems (including AI) to help with our fraud detection and trust & safety efforts. For instance, automated tools may review messages for red flags (like a request to pay outside the platform) or unusual patterns that could indicate a security issue. These systems support our staff in keeping the platform secure.
• To Match Clients and Taskers & Personalize the Experience: We might use your information to improve matching between Clients and Taskers. For example, if a Tasker has indicated an allergy to pets, our system may avoid suggesting that Tasker for tasks in households with pets. We also may sort or recommend Taskers to Clients based on various factors (such as task location, Tasker skills, and past performance metrics). Additionally, we may personalize elements of the platform for you – such as showing you relevant task categories or content based on your prior usage or location. This use of your data is typically done to improve your experience and is based on our legitimate interest in optimizing our services (or with your consent, where required by law for certain personalization features).
• To Analyze and Improve the Platform: We continually seek to understand how our services are used and how we can improve them. We use collected data (often in aggregated or pseudonymized form) to conduct analytics, research, and product development. For instance, we might analyze usage data to identify areas of the app that are confusing, evaluate the effectiveness of a new feature, or study overall platform performance. We also analyze feedback from users, troubleshoot issues, and test new features. This processing is based on our legitimate interest in improving and evolving our business, and it helps us make the eazBee platform better for our Users.
• To Communicate with You: We use your contact information (email, phone number, push notification tokens, etc.) to communicate important information to you:
  • Transactional and Administrative Messages: We will send you communications necessary for the operation of the service, such as confirmations of task bookings, updates on the status of a task or payment, invoices or receipts, and notifications about changes to our terms or policies. For example, a Client will receive a confirmation when a Tasker accepts their cleaning task, and a Tasker will receive notifications about upcoming booked jobs. These communications are part of our contractual obligations and you cannot opt out of receiving these types of messages, as they are essential to providing our services.
  • Customer Service and Support: If you reach out to us with an issue or question, we will use your information to respond and resolve your inquiry. We may also proactively contact you if we notice an issue with your account or to follow up on a service experience (for example, sending a survey after a task is completed to get feedback).
  • Marketing and Promotional Communications: (Limited use) – eazBee may send occasional newsletters, offers, or promotions to our Users. For example, we might send an email with a discount code for your next cleaning, or information about new services available on eazBee. We will only send you marketing emails or texts if you have the right to receive them under applicable law (for instance, if you are in a jurisdiction that requires opt-in consent, we will obtain such consent). You have the choice to opt out of marketing communications at any time (see Section 7, Your Rights and Choices, below). We do not use your voice recordings or in-app chat content for promotional marketing purposes. We also do not share your Personal Information with third-party advertisers for their independent marketing without your consent.
• To Provide and Improve Customer Support: We use your information to provide support and handle inquiries or complaints. If you contact our support team, we will access your relevant account information, task history, and communications to assist you. We may also use recordings of calls (if any) or transcripts of chats with customer support to train our staff and improve our support processes. This is done to fulfill our obligations to you and improve our services.
• For Quality Assurance and Training: As noted, we may monitor or review voice orders and chat communications on the platform. This helps us ensure that Taskers are providing quality service, that Clients are getting the help they need, and that our platform rules are being followed. For example, we might review a chat conversation if a Client reports a problem with a Tasker’s service or if our algorithms detect potentially inappropriate behavior. Similarly, analyzing voice interactions helps us refine our voice-recognition functionality. These actions are based on our legitimate interest in maintaining high standards of service and can involve automated tools with human oversight.
• To Resolve Disputes and Enforce Our Terms: We may use personal data to mediate and resolve disputes between Users (for instance, disagreements over the scope of work or payment for a task). If a Client and Tasker have a conflict, eazBee may review the communications and task details to determine what happened and enforce our policies. We also use information to enforce our Terms of Service and other agreements, including investigating potential violations and ensuring Users are abiding by rules (e.g., not engaging in prohibited conduct). This is necessary for the integrity of our platform and is within our legitimate interests, as well as sometimes required by law.
• To Comply with Legal Obligations: We process and may disclose Personal Information where we are legally required to do so. This includes complying with applicable laws and regulations (for example, retaining transaction records for tax and accounting purposes, or responding to legally binding requests from law enforcement). If we receive a subpoena, court order, or other legal demand for information, we may need to access and share any data we have to comply. We also use personal data to fulfill reporting or compliance obligations under employment, tax, work insurance, or other laws (for example, verifying a Tasker’s right to work in a jurisdiction, or providing information to tax authorities about payments made).
• With Your Consent or as Otherwise Disclosed: We may use your information for any other purpose that you specifically consent to or direct us to. For instance, if you agree to participate in a promotional event or beta test a new feature and give us information for that purpose, we will use it accordingly. If we ever need to use your Personal Information for a purpose that is materially different from the purposes listed in this Privacy Policy, we will notify you and obtain your consent if required.

In summary, eazBee will only use your Personal Information as necessary to run and improve our platform, to communicate with you, to ensure safety and compliance, and as required by law. We rely on various legal bases for processing data, including your consent (where given), the need to perform our contract with you, our legitimate interests in operating and securing our service, and compliance with legal obligations. We do not use your Personal Information for purposes unrelated to our services (such as selling your data to data brokers or using it for third-party advertising targeting) without your knowledge and consent.

6. How We Share Your Information

We understand the importance of keeping your Personal Information private, and we only share your information with others in certain circumstances and with appropriate safeguards. The situations in which we share personal data are as follows:

• Service Providers and Third-Party Agents: We share your information with third-party companies and individuals who perform services on our behalf (referred to here as “service providers” or Third-Party Agents). These entities assist us in providing the eazBee platform for various business purposes. They only receive the information necessary for their specific functions, and we contractually require them to protect it and use it only for the purposes we specify. Types of service providers with whom we may share information include:
  • Payment Processors: For processing payments, refunds, or payouts (e.g., credit card processing companies, banks). For example, if you are a Client, your payment details are sent to our payment processor to charge your card. If you are a Tasker, we share your bank account and tax information with our payment partner to deposit your earnings and issue tax documents. These payment partners operate under their own privacy policies as well (for instance, if we use Stripe, your data is processed according to Stripe’s privacy policy).
  • Background Check and Identity Verification Services: As noted, we share Tasker information (such as full name, address, date of birth, SSN or equivalent, and possibly fingerprints or other ID data if required) with third-party agencies that run identity verification and criminal background checks (e.g., companies like Sterling or Checkr, as applicable). They return results to us so we can make decisions about onboarding Taskers.
  • Cloud Hosting and Data Storage Providers: We use third-party hosting services to store our website, databases, and applications. This means Personal Information (including your account info, messages, etc.) is stored on their servers. Examples include cloud infrastructure providers like Amazon Web Services or Google Cloud. These providers generally do not access your data, but it resides on their systems.
  • Analytics and Performance Tools: We may share certain usage data or device information with analytics providers that help us understand how users interact with eazBee. For example, we might use Google Analytics or similar tools that track page views and clicks, or mobile analytics SDKs to measure app usage. These analytics partners process data on our behalf to give us insights (often this data is aggregated or pseudonymized).
  • Communications Platforms: We use services to send communications, such as email and SMS text messaging services or push notification services. For instance, if we send you an email, it might go through an email delivery service that will have your email address and the content to send on our behalf.
  • Customer Support Tools: If we use third-party software or services to manage customer support requests, your information might pass through those systems (e.g., a ticketing system or live chat provider will handle the content of your support communications).
  • Professional Advisors: In certain cases, we may share information with our auditors, lawyers, accountants, or similar professional advisors if needed for consulting, legal compliance, or protection of our interests.
  • Other Business Support: This can include marketing and advertising partners (if we engage in limited marketing, such as sending out a newsletter via a marketing platform), fraud detection services that analyze user data across multiple clients to identify fraud patterns, or technology services that provide functionality for the platform (like mapping services for addresses, or voice-to-text transcription services for analyzing voice recordings).
  In all cases, these Third-Party Agents are only given access to Personal Information as necessary for them to perform their functions for eazBee. They are not permitted to use your data for their own unrelated purposes, particularly not for their own marketing. We also require that they maintain confidentiality and security of your data.
• Sharing Between Clients and Taskers: A core aspect of the eazBee platform is connecting Clients with Taskers to facilitate services. To accomplish this, some of your information will be shared with other users as needed for the task:
  • When a Client submits a cleaning task request, certain details of that request (such as the general location/neighborhood, requested date and time, type of cleaning service, and any publicly visible comments or descriptions) will be visible to potential Taskers so they can decide whether to offer or accept the task. The Client’s full name, exact address, and contact information are not initially visible to Taskers browsing tasks. Once a Tasker has accepted a task or been matched to a Client, we will share the Client’s relevant contact details (e.g., full name, the exact service address where the cleaning will take place, and phone number) with that Tasker. This is necessary so the Tasker can perform the job (e.g., travel to the location and contact the Client if needed).
  • Similarly, once a match is made, we share Tasker details with the Client. The Client will typically see the Tasker’s name, profile photo (if provided), general background info (such as number of tasks completed, ratings, profile description), and contact number. This allows the Client to recognize and communicate with the Tasker who will be arriving for the job.
  • During task-related communications (through the in-app chat or call features), each party will obviously receive the messages or calls from the other. The platform may mask certain contact details for safety (for instance, using proxy phone numbers so that your actual phone number is not revealed during calls or texts, if our system supports that).
  • After completion of a task, Clients and Taskers usually have the opportunity to rate and review each other. Those ratings and reviews, once submitted, will be published on the platform and visible to other Users (e.g., a Tasker’s overall star rating and feedback comments from past Clients are visible to prospective Clients).
  Please note: We do not share the contents of your in-app chats with other Users beyond those involved in the conversation. The sharing described here is only what is necessary and intended as part of using eazBee (facilitating service and transparency through reviews). This kind of information exchange is fundamental to how the platform works and by using the service, you agree that your information may be shared in these ways.
• Public Profiles and Public Content: Some information on the eazBee platform is visible publicly or to broad groups of users by default:
  • Tasker Profiles: If you are a Tasker, certain profile information you provide is visible to all Clients and potentially to the public (for example, if profiles are accessible through the web). This includes your first name and last initial (we do not display Taskers’ full last names to Clients for privacy), your profile photo, your general city or area of service, a description of your services or bio, your listed skills or specialties, years of experience, and your task rate. It also includes your accumulated ratings, reviews, and possibly badges or verifications (like “background check passed”). This information is displayed to help Clients select a service provider. By signing up as a Tasker, you acknowledge that this information will be publicly available on our platform.
  • Client Posted Tasks: If our platform allows it (via a job board or listing feed), task requests posted by Clients might be viewable by all Taskers in the relevant area. These postings could show information like the general location (city/neighborhood), task category, and description of what is needed. We aim to limit personally identifying details in public task listings – for instance, we would not publicly show a Client’s exact address or full name in a listing. Only Taskers who are logged in and possibly meet certain criteria would see the task details and be able to accept. Nonetheless, if you are a Client, be mindful not to include sensitive personal information in the public description of a task request.
  • Social Media and Marketing: With your consent, we may highlight certain user stories or feedback on our social media or website. For example, if a Client gives us a great testimonial about how eazBee helped them, we might share that comment (with attribution to the first name or city). We would obtain permission before any such use if it goes beyond incidental or anonymized information.
  Note that search engines may index portions of the eazBee platform. For example, a Tasker’s public profile page might appear in Google search results. If you terminate your account or change information, we will stop displaying your profile, but we cannot control third-party search engines immediately updating their caches. If you have concerns about an old page, you might need to use search engine tools to request removal.
• With Your Consent or At Your Direction: We will share your information with third parties outside of eazBee when we have your explicit consent to do so. For instance, if you choose to participate in a collaboration or integration with another app (say eazBee partners with a home management app and you opt-in to link your accounts), we would share data with that partner at your request. If you ask us to share your information with a third-party (for example, you are coordinating with a property manager and want us to CC them on task updates), we will do so with your permission. Additionally, if we ever want to share your information for a purpose not covered by this Privacy Policy, we would get your consent first.
• Business Transfers: If eazBee (or Sweptify LLC) is involved in a merger, acquisition, sale of assets, reorganization, bankruptcy, or other transaction, your information may be transferred as part of that deal. For example, if another company acquires us or if we merge with another company, user information would likely be one of the assets transferred to or reviewed by that company. We would require any new owner or combined entity to continue to honor this Privacy Policy with respect to your Personal Information (unless you agree otherwise). Similarly, if we are evaluating such transactions, we might need to share some information under confidentiality with potential transaction partners or advisors.
• Legal Compliance and Protection of Rights: We may disclose your Personal Information to third parties (such as courts, law enforcement agencies, government authorities, or authorized third-party investigators) if and when we determine such disclosure is necessary to:
  • Comply with the law or legal process: We will share information if required by applicable law, regulation, legal obligation, or in response to a valid subpoena, court order, or search warrant. For example, if a law enforcement agency lawfully subpoenas user records as part of an investigation, we may be compelled to provide the requested data.
  • Enforce our Terms and policies: If necessary, we may share information to enforce our agreements, including investigation of potential violations of our Terms of Service or other policies (e.g., to investigate reports of fraud or harassment).
  • Protect rights, property, and safety: We might disclose information if we believe it’s necessary to protect the rights, property, or safety of our users, eazBee, Sweptify LLC, or the public. For instance, releasing information to law enforcement concerning threats to public safety or to prevent harm. Likewise, if a user is engaged in illicit behavior (such as using the platform for criminal activity), we reserve the right to forward relevant information to authorities.
  Wherever feasible and legally permissible, we will attempt to notify you if we are required to disclose your data in this manner. However, there may be cases where we are prohibited from informing you (e.g., if it’s an emergency or if providing notice is not allowed by law or would be counterproductive).
• Aggregate or De-Identified Data: We may share information that has been aggregated (grouped with other data so that it does not directly identify you) or de-identified (stripped of personally identifying characteristics) with third parties for any lawful purpose. For example, we might publish reports or share statistics with business partners that show average cleaning task prices in different cities, or the number of tasks completed in a month, as long as those reports do not contain Personal Information. This kind of data cannot be used to identify you and is not considered Personal Information.

eazBee does not sell your Personal Information to third parties for their own commercial uses. We do not exchange your data for money with data brokers or unrelated businesses. Any sharing of data is solely as described above — primarily for providing our service, protecting our users, or if you direct us to share it. If in the future eazBee were to consider selling personal data or engaging in “sharing” of personal data for behavioral advertising (as defined under certain laws), we would update this Privacy Policy and provide any required notices or opt-out mechanisms. As of the last updated date of this Policy, we confirm that we do not sell personal information of our Users.

7. Your Rights and Choices

You have a number of rights and choices regarding your Personal Information and how it is used. eazBee is committed to providing you with reasonable access and control over your data. The following outlines the ways you can manage your information and exercise your rights on our platform:

• Accessing and Updating Your Account Information: You can review, correct, or update certain Personal Information by logging into your eazBee account and accessing the account settings or profile section. For example, you can update your contact details (like your phone number or email address), change your password, or modify your profile information. We encourage you to keep your information up-to-date. If any of your information changes, please update it in the app or site. In the event you find inaccuracies that you cannot correct yourself, you can contact us (see Section 12) to request correction.
• Account Settings & Preferences: Within your account settings, you may have controls to manage your preferences:
  • Notification Preferences: You can manage what type of email or push notifications you receive from us. For instance, you might opt in or out of receiving certain alerts or updates. In the mobile app, you can usually find a notifications section where you can toggle on/off specific types of push notifications (task reminders, promotional alerts, etc.).
  • Location and Device Permissions: On your mobile device, you can control what permissions you grant to the eazBee app. If you initially allowed precise location access or microphone access (for voice input) and later change your mind, you can revoke those permissions in your device’s privacy settings. The app will continue to function with limited capabilities if you disable certain permissions (for example, if you disable location services, you’ll need to manually enter addresses).
  • Visibility of Profile Information: If applicable, some platforms allow you to control what parts of your profile are visible to others. Check if eazBee offers settings like making your profile “private” (which might limit visibility to only those you transact with). If such an option exists, you can configure it to increase your privacy.
• Opting Out of Marketing Communications: You have the right to opt out of receiving promotional or marketing communications from eazBee. We will not send you marketing emails or texts if you tell us not to.
  • Email: Every marketing or promotional email we send will include an “unsubscribe” link in the footer or instructions on how to stop receiving such emails. Click the unsubscribe link and follow the prompts to remove your email from our marketing list. Please note that even if you opt out of marketing emails, we will still send you transactional emails about your use of the service (e.g., task confirmations, receipts).
  • SMS/Text Messages: If you previously consented to receive promotional SMS messages (for example, sign-up offers or alerts), you can opt out at any time by following the instructions in the text message. Typically, you can reply with a keyword such as “STOP” to unsubscribe from further texts. Standard messaging rates apply to these messages.
  • Push Notifications: If you allowed push notifications for promotions or updates on your mobile device and no longer wish to receive them, you can turn off eazBee push notifications entirely or adjust notification settings in your device’s settings or within the app. Keep in mind you might still want certain notifications (like task status updates) even if you disable promotional pushes.
  We will process opt-out requests as soon as possible, but please allow a short time for preferences to be fully updated in all our systems. Opting out of marketing communications does not affect our communication with you for non-marketing purposes (such as customer service or important account notifications).
• Account Deactivation and Deletion: You have the option to deactivate or delete your eazBee account if you no longer wish to use our services.
  • Deactivating Account: If you simply want to pause your use of eazBee, some users (Taskers, for example) may choose to deactivate their accounts. Deactivation means your profile might no longer be visible to others, and you won’t receive communications, but we retain your data in case you reactivate the account later. Check the account settings for an option to deactivate, or contact customer support for assistance.
  • Deleting Account: If you want to permanently close your account and have your Personal Information removed from our active systems, you can request account deletion. The method may be to use a self-service “Delete Account” feature in the app or website, or you may need to send us a request (via email or web form). For security, we may require you to verify your identity or sign in to confirm the deletion request. Please note that after deletion, you will lose access to your account and its data, and we may not be able to restore it. Also, as described in Section 8 (Data Retention), we may still retain certain information for legal or internal business reasons (e.g., records of transactions you were involved in, or logs to prevent fraud).
  • Post-Deletion Communications: Once your account is deleted, we will no longer contact you, except possibly to confirm deletion or for legal matters. If you ever wish to use eazBee again, you’d need to create a new account.
  • Account Deletion Conditions (Taskers): If you are a Cleaner (Tasker) on the eazBee platform and request to delete your account, please note that account deletion may be temporarily delayed or restricted if there are active or unresolved obligations associated with your profile. This includes, but is not limited to: (i) upcoming or scheduled services, (ii) completed services for which payments have not yet been requested or processed, and (iii) pending customer complaints or disputes involving your account. These safeguards are in place to ensure the integrity of the service, fulfill financial and legal obligations, and protect all parties involved. Once any such pending matters are resolved, you may proceed with permanent account deletion. You can contact us at privacy@eazBee.com for assistance or to check your account status in relation to deletion eligibility.
• Controlling Cookies and Online Tracking: As discussed in Section 4, you can control cookies through your browser settings. Most browsers allow you to refuse new cookies, delete existing cookies, or be notified when new cookies are set. However, note that rejecting cookies might affect the functionality of the eazBee website (for example, you might have to log in manually each time, or some features might not work as intended). If we or our partners use any cookies for analytics or advertising, you may opt out of those as described in our Cookie Policy or via industry opt-out sites (such as the Network Advertising Initiative or Digital Advertising Alliance websites for interest-based ads, if applicable). Currently, eazBee does not share data for third-party targeted advertising, so cookies are mainly used for necessary functions and analytics.
• Do Not Track Signals: Web browsers can send “Do Not Track” (DNT) signals to indicate a preference that a user’s activity not be tracked across websites. There is not yet a universal standard for how to interpret DNT signals. As a result, like many websites, the eazBee site does not respond differently to a browser’s DNT signal. We focus on the privacy mechanisms described in this Policy (cookie opt-outs, etc.). If a standard emerges, we will revisit our DNT approach.
• Exercise of Rights for Specific Jurisdictions: If you are located in certain regions (such as California, the EEA, UK, or Canada), you may have additional rights regarding your personal data (see Section 13 below). For example, California residents have the right to request access to specific pieces of information and deletion under the CCPA, and EEA residents have the right to object to certain processing under GDPR. Section 13 provides details on how to exercise those rights. Generally, you can contact us at the email or address in Section 12 to make any data subject rights requests, and we will guide you through the process.
• Authorized Agents: If you wish to have an authorized agent (such as an attorney or someone acting on your behalf) make a privacy request for you (particularly relevant for California residents or others who cannot act on their own behalf), we will take steps to verify that the agent has permission to act for you and may still require you to verify your identity with us directly. Please see the California subsection for more specifics on this process.
• Opting Out of Automated Decision-Making: eazBee may use automated processes (including AI) to assist in decisions that affect your use of the platform, such as fraud screening or task matching. However, we do not generally make solely automated decisions that produce legal or similarly significant effects without any human involvement. If you believe a decision has been made about you by a purely automated process (for example, if an account was suspended purely by an algorithm) and you wish to contest or seek human review of that decision, you may contact us to request review. Users in jurisdictions like the EU have the right not to be subject to certain automated decisions without consent or necessity, and we respect those rights (see Section 13.B).

We will not discriminate against you for exercising any of these rights. For example, if you opt out of marketing emails, we will not deny you access to our services or provide a different level of service; you will simply no longer receive promotional messages. Likewise, if a California resident exercises privacy rights, the CCPA prohibits us from treating them differently for doing so (beyond permitted differences, such as providing a different price if the data was part of a financial incentive program, which we do not currently offer).

If you need assistance with any of the above or cannot find the appropriate self-service mechanism, please contact us as described in Section 12. We will do our best to accommodate your requests in accordance with applicable laws.

8. Data Retention

eazBee retains Personal Information for as long as necessary to fulfill the purposes described in this Privacy Policy, unless a longer retention period is required or permitted by law. In general:

• Active Accounts: If you have an active account with us, we will retain your information for as long as your account is active or as long as needed to provide you with our services. This allows us to provide you with your account history, facilitate ongoing tasks, and comply with your requests (for example, viewing past tasks or transactions).
• Closed or Inactive Accounts: If you choose to deactivate or delete your eazBee account (or if we deactivate it pursuant to our Terms of Service), we will generally archive your account information. Even after your account is closed, we may retain your information for a period of time. We do this to comply with legal obligations, resolve disputes, enforce our agreements, or as otherwise permitted by law. For example:
  • Transaction records and invoices may be retained for accounting and tax requirements.
  • Information on background checks and verifications may be kept to demonstrate due diligence or for reuse if you later seek to rejoin the platform.
  • Communications or activity that led to enforcement actions (like account suspension for fraud) may be retained to prevent future malicious activity and for legal records.
  • If there is a dispute or legal proceeding related to your use of eazBee, we will retain relevant information until it is resolved.
  In many jurisdictions, there are statutes of limitations that define how long legal claims can be brought. We may keep data until those periods have passed to protect ourselves against any potential claims.
• Anonymized and Aggregated Data: In some cases, rather than deleting your data, we may anonymize or de-identify it so that it no longer can be associated with you. For instance, we might transform data into statistical or aggregate form. We reserve the right to retain and use such anonymized data (which is not Personal Information) for legitimate business purposes such as analytics, research, and product improvement, indefinitely.
• Retention for Legal Compliance: We may also retain Personal Information where necessary to comply with our legal obligations. For example, if a law requires us to keep certain records for a minimum period (such as financial transaction records, or information related to background checks or consent forms), we will keep that information for the required period. Additionally, if required by law enforcement or a government authority, we might retain data for a specific investigation.
• Secure Deletion: When we no longer have a legitimate need to retain your Personal Information, we will securely dispose of it in accordance with applicable laws and regulations. This may involve deleting it from our databases, overwriting it, or in the case of physical records, shredding them. We also instruct third-party service providers to delete or return data when it is no longer needed.

Please note that because of the way our systems are architected, it may not be possible to remove every instance of data from all backups and archives immediately. However, once the retention period expires or a deletion request is processed, we will ensure that your Personal Information is no longer readily accessible in our production systems and will eventually be purged from all systems in the normal course of operations.

9. Security of Your Information

eazBee is committed to protecting the security of your Personal Information. We implement a variety of administrative, technical, and physical security measures designed to safeguard your data against unauthorized access, disclosure, or misuse. These measures include:

• Account Security: Your eazBee account is protected by a password (or by an authentication method like OAuth if you log in via Google/Apple). We hash or encrypt passwords in storage. You are responsible for maintaining the confidentiality of your account login credentials. Do not share your password or reuse the same password on other services. If you believe your account has been compromised, please change your password immediately and contact us if needed. When you use the eazBee app on a public or shared device, we recommend logging out after your session and/or using any available security features (like two-factor authentication, if offered).
• Data Encryption: We use encryption protocols to protect data in transit. For example, our website and apps are enabled with HTTPS, which means information transmitted between your device and our servers is encrypted using Transport Layer Security (TLS). This helps prevent eavesdropping on data as it travels over the internet. For particularly sensitive data (such as payment information), we may also employ additional encryption at rest (when stored in databases) or rely on secure tokenization provided by our payment processors so that we don’t store raw financial details.
• Network and System Security: We maintain firewall protection and monitor for possible vulnerabilities or attacks. Our servers are hosted in secure data centers with controls to prevent unauthorized access. We regularly update our systems and apply security patches to address potential threats. We use intrusion detection and prevention systems and may conduct routine security audits and penetration testing to assess the strength of our defenses.
• Access Controls: Internally, we restrict access to Personal Information to employees, contractors, and agents who need to know that information in order to operate, develop, or improve our services. Those who have access are subject to strict confidentiality obligations and are trained on data security practices. We implement role-based access control so that individuals only access data appropriate for their job functions. For example, a customer support agent might see your account information to assist you, but would not have access to sensitive financial data that’s not necessary for support.
• Threat Detection: We deploy tools to detect abnormal patterns or suspicious activities in our infrastructure that might indicate security issues. In addition, our fraud prevention measures help guard against malicious access using stolen credentials. If we detect unusual login activity or suspect an account may be compromised, we may reach out to verify or prompt a password reset.
• Secure Development: eazBee follows secure coding practices. New features and systems are reviewed for security concerns. We also utilize third-party security services and comply with industry best practices (for example, PCI-DSS compliance for handling payment information via our payment processor).

Despite our efforts, no security measure is infallible. The transmission of information via the internet is not completely secure, and we cannot guarantee that data breaches will never occur. While we strive to protect your Personal Information, unauthorized entry or use, hardware or software failure, and other factors may compromise security. You can help by taking precautions on your end as well – for instance, by using strong unique passwords and keeping your software updated to protect against exploits.

If eazBee becomes aware of a security breach that affects your Personal Information, we will notify you in accordance with applicable laws. We may also post a notice on our platform or contact you via email or other communication channels in the event of such an incident, with information on steps you may need to take to protect yourself.

Remember, you also play a role in security. Beware of “phishing” attempts – eazBee will not ask you to provide sensitive information via email. Always verify that communications are from us (e.g., check the email domain or contact us directly if in doubt). If you suspect any unauthorized activity or security issues, please report them to us immediately (see Section 12 for contact information).

10. Changes to this Privacy Policy

We may update or modify this Privacy Policy from time to time to reflect changes in our practices, technologies, legal requirements, or other factors. eazBee reserves the right to change this Privacy Policy at any time. When we make material changes to the way we collect or use Personal Information, we will provide you with notice as appropriate under the circumstances:

• Notification of Changes: If we make significant updates, we will endeavor to notify users in advance. We may send an email to the address associated with your account or display a prominent notice within the eazBee app or website (for example, a banner or notification alerting you to the changes). In some cases, we may notify you the next time you log in or during your next interaction with the platform.
• Reviewing Updates: We encourage you to review this Privacy Policy periodically to stay informed about our data practices and any updates. The “Last Updated” date at the top of this Policy will always indicate when it was most recently revised. If you continue to use the eazBee platform after a new version of the Policy has taken effect, that will indicate your acceptance of the revised terms, to the fullest extent permitted by law.
• Consent for Material Changes: If required by law (for example, in jurisdictions where certain changes require renewed consent), we will obtain your consent before implementing changes to how we use Personal Information that were not previously disclosed. For instance, if eazBee ever planned to use your data for a new purpose significantly different from what’s outlined here, we might ask for your explicit consent to that new use.

This Privacy Policy is not a contract and does not create any legal rights or obligations beyond those that exist under applicable law. It is intended to inform you of our practices. However, our Terms of Service may incorporate this Privacy Policy by reference, making certain commitments enforceable under that agreement. Always refer to the Terms of Service for the official legal agreement between you and eazBee.

If you have any questions about a change to the Privacy Policy, you can contact us for clarification using the information provided in the next section.

11. Children’s Privacy

The eazBee platform is intended for use by adults and we do not knowingly collect personal information from children. In particular:

• General Audience Service: eazBee is not directed to children under the age of 13. Users must be at least 18 years old (or the age of legal majority in their jurisdiction) to register as either a Client or a Tasker on our platform. We do not permit minors to create accounts or use our services without appropriate consent and supervision. Taskers must be adults legally capable of performing services and entering into contracts. Clients who engage Taskers must also generally be adults (or have an adult representative managing the account). Any exceptions (such as a parent arranging a service for their household) still involve an adult as the account holder.
• No Knowing Collection of Children’s Data: We do not knowingly solicit or collect Personal Information from children under 13 years of age (or under 16 in certain jurisdictions with higher age requirements, such as under 16 in the European Union without parental consent, under 14 in Spain and Italy, etc.). If you are under the minimum age required to use our platform, please do not attempt to use or register for eazBee or send any personal data about yourself to us.
• Parental Notification and Deletion: If we learn that we have inadvertently collected personal information from a child under the relevant age without proper consent, we will take steps to delete that information as soon as possible. For example, if a 12-year-old registers on our site by misrepresenting their age and we later discover this, we will close the account and remove the child’s data from our records. If you are a parent or guardian and you become aware that your child under the required age has provided us with information, please contact us at once (see Section 12). We will promptly remove the data and terminate the child’s account.
• California Minors (Under 18): While our platform is not intended for use by anyone under 18, if a California resident under the age of 18 does use the platform (for example, a 17-year-old Client under parental oversight), California law (Business & Professions Code § 22581) permits them to request removal of content or information they have posted. If you are a California minor who has posted content on eazBee that you cannot remove via the normal functionalities, you may contact us to request removal. Keep in mind, this does not ensure complete or comprehensive removal (for instance, if the content was reposted by others). Also, note that we do not knowingly “sell” the personal information of minors under 18 as defined under California law (see Section 13.A for more on CCPA).

In summary, children are not allowed to use eazBee, and we prioritize protecting young people’s privacy. We adhere to the U.S. Children’s Online Privacy Protection Act (COPPA) and similar laws that aim to safeguard children. If you believe we might have any information from or about a minor, please notify us so that we can address it appropriately.

12. Contacting Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how eazBee handles your Personal Information, please do not hesitate to contact us. We are here to address your inquiries and support you in exercising your privacy rights.

Contact Information:

• By Email: You can reach our privacy team via email at privacy@eazBee.com (or an alternative contact email if provided on our website). Please include “Privacy Inquiry” in the subject line and detail your question or request. If you are making a specific data subject request (e.g., requesting access to your data or deletion under applicable law), please clearly state that in your email and provide any information that will help us verify your identity (such as the email associated with your eazBee account, your name, and the nature of your interaction with eazBee).
• By Mail: You may also contact us by sending a letter to our corporate address. Our mailing address is:Sweptify LLC (dba eazBee)
  7901 4th St, Suite 14125
  St. Petersburg, Florida 33702
  United States of AmericaAttn: Privacy Team/Officer(Please ensure to use sufficient postage and consider that international mail may take time. Include contact details in your letter so we can respond.)
• In-App or Website Support: If available, you can use the help or support features in the eazBee app or website to contact us. There may be a “Contact Us” form or a chat support option. If you submit a query through those channels regarding privacy, it will be routed to the appropriate team and treated in accordance with this Privacy Policy.

We will endeavor to respond to all legitimate requests or questions as promptly as possible, generally within 30 days or the timeframe required by applicable law. If you are contacting us to exercise a specific legal right (such as a request to access or delete your data), please be aware that we might need to verify your identity for security purposes before fulfilling your request. Verification helps ensure that we do not disclose personal information to an unauthorized person or delete data at the request of someone other than the data subject.

If you have a concern about how we handled your Personal Information or a privacy complaint, we would appreciate the opportunity to address it directly. Our team will investigate and try to resolve any issues. However, if you are not satisfied with our response, you may have the right to escalate the matter to a data protection authority or regulator, as described in the next section for your jurisdiction.

Your privacy is important to us, and we welcome your feedback. Thank you for trusting eazBee with your Personal Information.

13. Jurisdiction-Specific Provisions

The following provisions apply to users of the eazBee platform in certain jurisdictions and are intended to provide additional information as required by local laws. These provisions apply in addition to the terms outlined above. In case of any conflicts between the earlier sections of this Privacy Policy and these jurisdiction-specific terms, the provision that is more protective of your Personal Information will prevail, to the extent applicable to your jurisdiction.

A. Residents of the United States of America

If you are a user located in the United States, the collection, use, sharing, and retention of your Personal Information is done in accordance with U.S. laws and regulations. U.S. privacy law consists of a patchwork of federal and state laws. eazBee strives to adhere to applicable privacy requirements across all states in which we operate. Below are specific disclosures relevant to U.S. users, including residents of California:

No Sale of Personal Information: eazBee does not sell Personal Information of its users as “sale” is traditionally defined (exchange of personal data for monetary consideration). We also do not share Personal Information for cross-context behavioral advertising (targeted advertising) without your consent. In the event this policy ever changes, we will provide appropriate opt-out rights as required by law.

Security Disclaimers: While eazBee uses commercially reasonable efforts to secure your information (see Section 9 above), we expressly disclaim liability for unauthorized access to your Personal Information to the maximum extent permitted by law. By using the platform, you acknowledge that no system is completely infallible and agree that eazBee will not be liable for breaches beyond our control. (Nothing in this disclaimer is intended to waive any rights you have under consumer protection laws or our obligations to protect your data; it is meant to clarify that there are inherent risks in any internet service.)

Do Not Track: As noted, we do not currently respond to Do Not Track signals in browsers. We will update our practices if a uniform standard for DNT is established.

Shine the Light (California): California’s “Shine the Light” law (Civil Code § 1798.83) allows California residents to request certain information about what personal information is shared with third parties for those third parties’ direct marketing purposes. eazBee’s policy is not to disclose personal information to third parties for their own direct marketing without your consent. Therefore, we believe we are in compliance. If you have questions about our compliance with this law, you may contact us as described above.

Additional Disclosures for California Residents: If you are a resident of California, you have specific privacy rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA). The CCPA/CPRA gives California residents the right to know about and control certain aspects of how a business handles personal information. This section provides the disclosures and explains how you can exercise those rights:

• Categories of Personal Information Collected: In the preceding 12 months, eazBee has collected the following categories of Personal Information about California consumers, as those categories are defined in the CCPA:
  1. Identifiers: e.g., real name, alias (username), postal address, unique personal identifier, online identifier, IP address, email address, telephone number, account name, or other similar identifiers.
  2. Customer Records Information: e.g., payment card numbers or billing address (financial information), and telephone numbers provided, some of which overlap with the Identifiers category.
  3. Characteristics of Protected Classifications (if you provide them): e.g., demographic information like age/date of birth, or any voluntarily provided information like gender or medical conditions (allergies). We do not explicitly collect characteristics like race or religion, except possibly if inferred from ID documents or if you volunteer such info (which we do not request).
  4. Commercial Information: e.g., records of services requested or provided, transaction history, amounts paid, and task details.
  5. Internet or Other Electronic Network Activity Information: e.g., browsing history, search history, and interactions with our website/app or advertisements (usage data, device data, cookie information as described in Section 4).
  6. Geolocation Data: e.g., approximate location from IP address; precise geolocation if you authorized it via a mobile device.
  7. Audio/Visual Data: e.g., voice recordings of customer service calls or voice task requests, and possibly photos (like profile pictures or any images you upload).
  8. Professional or Employment-related Information: for Taskers, we may collect information about your professional skills, work history or qualifications (such as if you list years of experience or have certifications), which could fall here.
  9. Inferences: e.g., inferences drawn from the above data to create a profile about a user’s preferences or characteristics. While eazBee’s focus is not on profiling for marketing, we might infer, for instance, preferred task types or typical availability from usage patterns, to better match you with opportunities or services.
  We collect these categories of information from the sources and for the purposes described in Sections 3, 4, and 5 of this Policy. For example, we collect identifiers directly from you when you sign up, we collect internet activity via cookies when you use our site, and we derive inferences from analyzing usage data.
• Categories of Personal Information Disclosed for a Business Purpose: In the past 12 months, eazBee has disclosed the following categories of personal information about California residents for one or more business purposes (each category corresponds to the ones listed above):
  1. Identifiers (e.g., shared with service providers like payment processors or background check services).
  2. Customer Records Information (e.g., payment information to payment processors).
  3. Characteristics of Protected Classifications (only if necessary and with consent, e.g., age or work eligibility info to background check services).
  4. Commercial Information (e.g., task details to payment processors or analytics providers in aggregate).
  5. Internet/Network Activity (e.g., to analytics providers for analysis, or automatically through our IT systems).
  6. Geolocation Data (approximate location to analytics or mapping service providers; precise location possibly to mapping APIs).
  7. Audio/Visual Data (e.g., voice recordings might be transcribed by an AI service provider).
  8. Professional/Employment Information (e.g., shared with background check or verification services).
  9. Inferences (used internally for improving services; not typically disclosed externally except in aggregate form).
  All disclosures are for legitimate business purposes as described in Section 6 (such as with service providers under contract, or with other users to facilitate tasks). We do not sell personal information, and we have not sold or shared (for targeted advertising) personal information of California consumers in the last 12 months.
• Rights of California Residents: As a California resident, you have the following rights with respect to your personal information, subject to certain exceptions and limitations:
  1. Right to Know: You have the right to request that we disclose to you the specific pieces of personal information we have collected about you in the 12-month period preceding your request, as well as additional details including the categories of personal information collected, the categories of sources of that information, the business or commercial purposes for collecting (or sharing, if applicable) the information, and the categories of third parties with whom we have shared or disclosed it. Much of this information is provided in this Privacy Policy. Upon a verified request, we can provide a report of the specific data we have about you.
  2. Right to Delete: You have the right to request that we delete personal information we have collected from you. Upon receiving a verified deletion request, we will delete (and direct our service providers to delete) your personal information from our records, unless a CCPA-specific exception applies (for example, if we need to retain certain data to complete a transaction you requested, for security, to comply with a legal obligation, or for internal uses that are lawful under CCPA).
  3. Right to Correct: (Effective January 1, 2023) You have the right to request that we correct inaccuracies in your personal information, taking into account the nature of the information and purpose of processing. If you believe any personal data we maintain is incorrect, you can request a correction. In many cases, you can also edit this information yourself in your account settings (see Section 7).
  4. Right to Opt-Out of Sale/Sharing: You have the right to opt out of the sale of your personal information or the sharing of your personal information for cross-context behavioral advertising purposes. As noted, eazBee does not sell personal data or share it for targeted advertising, so this right is not applicable except in a hypothetical future scenario. If we ever engage in those practices, we will provide a “Do Not Sell or Share My Personal Information” link or similar mechanism for you to exercise this right easily.
  5. Right to Limit Use of Sensitive Personal Information: The CPRA gives consumers the right to limit a business’s use of “sensitive personal information” if it is used for purposes beyond what is necessary to provide the services. Sensitive personal information under CPRA can include things like government IDs, account credentials, precise geolocation, racial or ethnic origin, contents of certain communications, genetic data, biometric information, health information, and sexual orientation. eazBee’s collection of sensitive info is minimal and used only for necessary purposes (e.g., a Tasker’s SSN for tax forms, or background check info for safety). We do not use sensitive info to infer characteristics about you or for purposes other than those allowed (performing services, ensuring security, etc.). Therefore, the right to limit is likely not applicable because we’re not using sensitive data for secondary purposes. If you still wish to instruct us on limiting any use of your sensitive data, you may contact us and we will consider your request in line with CPRA.
  6. Right of Non-Discrimination: We will not discriminate against you for exercising any of your CCPA rights. This means, for example, we will not deny you services, charge you a different price, or provide a different level or quality of service just because you made a privacy request. (Do note, if deletion of certain data makes it impossible for us to continue providing you services, we may need to deactivate your account after fulfilling your deletion request. That is a consequence of your request, not discrimination.)
• Exercising Your California Privacy Rights: To exercise your Right to Know, Right to Delete, or Right to Correct described above, please submit a verifiable consumer request to us by contacting us through one of the methods listed in Section 12 (e.g. email us at privacy@eazBee.com with the subject “California Privacy Rights Request”). In your request, please specify which right you are exercising (access, deletion, correction, etc.) and provide sufficient information for us to verify you (such as the email associated with your eazBee account, your name, and perhaps a recent task you performed or requested as verification). We are required to verify your identity to a “reasonable degree of certainty” or “high degree of certainty” depending on the sensitivity of the information requested. This may involve matching information you provide with information we have on file, and we may ask for additional confirmation.For a request for specific pieces of information (data portability request), we may require a signed declaration under penalty of perjury that you are the consumer whose personal information is being requested, as an added verification measure.If you have an authorized agent making the request on your behalf, we will require: (a) proof that you gave the agent signed permission to submit the request, and (b) either verification of your identity with us directly, or proof that the agent is authorized by a power of attorney under California law. The agent should also be prepared to provide proof of their identity.We aim to respond to verified requests within 45 days as required by CCPA. If we need more time (up to an additional 45 days, for a total of 90 days), we will inform you of the reason and extension in writing. If we decline a request, we will explain our reasoning (for example, if we cannot verify you or if an exemption applies preventing us from fulfilling the request).
• Notice of Financial Incentive: The CCPA requires disclosure of any financial incentives offered in exchange for personal information. eazBee does not currently offer a financial incentive program or price differences related to the collection or retention of personal data (for example, we do not have a referral program that gives you a discount for providing personal info of friends, aside from standard referral credits which are not based on selling data). If that changes, we will update this section accordingly.

These California-specific disclosures are intended to comply with the CCPA/CPRA. Please contact us if you have any questions about your rights or our practices.

B. Residents of the European Economic Area (EEA), United Kingdom (UK), and Switzerland

If you are located in the EEA, UK, Switzerland, or another jurisdiction with comprehensive data protection laws (collectively, for this section, “Europe” or “European”), the following additional provisions apply to our processing of your Personal Data, in addition to all the applicable sections above:

Data Controller: For purposes of European data protection law, Sweptify LLC (dba eazBee) is the “data controller” of your Personal Data. This means we are responsible for deciding how and why your personal information is processed, and for ensuring that it is done in compliance with the General Data Protection Regulation (GDPR) and related laws. Our contact information is provided in Section 12. We do not currently have an EU or UK representative designated, as our processing may not require one, but if we do, we will update this Policy.

Legal Bases for Processing: We only process your Personal Data when we have a valid legal basis to do so under Article 6 of the GDPR (or equivalent provisions in UK law). The legal bases we rely on are:

• Performance of a Contract (Art. 6(1)(b) GDPR): We process Personal Data that is necessary to provide our services and fulfill our obligations in the Terms of Service with you. For example, when you sign up and use the platform, we process your data to create your account, connect you with other users, and ensure tasks are completed. Without this data, we cannot perform the contract with you.
• Legitimate Interests (Art. 6(1)(f) GDPR): We process certain data as needed for our legitimate interests, and we make sure those interests are not overridden by your fundamental rights and freedoms. Our legitimate interests include: maintaining the safety and security of our platform (e.g., preventing fraud, doing background checks), improving and analyzing our services, sending necessary communications, and growing our business. When we rely on this basis, we consider any potential impact on you (both positive and negative) and your rights under data protection law.
• Legal Obligation (Art. 6(1)(c) GDPR): Some processing is necessary for us to comply with our legal obligations under EU or member state law. For instance, retaining certain financial records for tax, or providing information to law enforcement upon valid request, or complying with employment and social security laws for Taskers.
• Consent (Art. 6(1)(a) GDPR): In certain cases, we rely on your consent to process Personal Data. This is typically for optional features or uses of your data. For example, if we want to send you marketing emails in a jurisdiction where consent is required, we will obtain your consent. Also, if we process special categories of data (Art. 9 GDPR), like health information (e.g., your allergy information) or potentially biometric voice data, we will seek explicit consent where required, unless another lawful basis applies (such as if it’s necessary to protect your vital interests or other limited exceptions). You have the right to withdraw consent at any time, which will not affect the lawfulness of processing based on consent before its withdrawal.
• Vital Interests (Art. 6(1)(d)): Unlikely to be used, but if processing is necessary to protect someone’s life or physical safety, we could rely on this basis (for example, in an emergency situation if we had to provide info to first responders).
• Public Interest (Art. 6(1)(e)): This would be rare for a service like eazBee, but if a task is part of a public interest project or for official requirements, possibly applicable. More relevant is processing of criminal background data which can sometimes be considered under substantial public interest grounds for safety (Art. 9(2)(g) GDPR in some jurisdictions that allow it).

If you have questions about the specific legal basis for any particular processing of your data, please contact us and we will provide clarification.

Rights of Data Subjects in Europe: Under GDPR (and equivalent UK law), you have several important rights. You can exercise these by contacting us (see Section 12). These include:

• Right to Access: You have the right to obtain confirmation as to whether or not we are processing your Personal Data, and if so, to request a copy of the information we hold about you. We will provide you with a copy of your data, along with details about how it’s used, who we share it with, and how long we plan to keep it, among other information (largely provided in this Privacy Policy).
• Right to Rectification: You have the right to request correction of any inaccurate Personal Data we hold about you. You can also ask us to complete data that is incomplete (taking into account the purposes of processing). As noted in Section 7, much of this can be done through your account settings, but you can also contact us for assistance.
• Right to Erasure (Right to be Forgotten): You have the right to request that we erase your Personal Data in certain circumstances. For example, if the data is no longer necessary for the purposes it was collected, you withdraw consent (and no other legal basis applies), you object to processing based on legitimate interests and we have no overriding interest, or you believe we are processing unlawfully. We will review such requests and, if applicable, delete your data. Please note this right is not absolute – sometimes we must retain certain data (e.g., for legal obligations or in defense of legal claims). Our retention practices (Section 8) explain when we might retain data even if you request deletion.
• Right to Restrict Processing: You have the right to request that we restrict (i.e., halt) the processing of your Personal Data in certain circumstances. This can apply, for instance, if you contest the accuracy of data (while we verify it), if our processing is unlawful but you prefer restriction over deletion, or if you have objected to processing (awaiting our verification of overriding grounds). When processing is restricted, we will store your data but not actively process it, except to the extent allowed (like ensuring the restriction is respected, or for legal claims, or with your consent).
• Right to Data Portability: For data that you provided to us and that we process by automated means on the legal basis of consent or contract, you have the right to request a copy in a structured, commonly used, machine-readable format (for example, CSV or JSON format), and you have the right to transmit that data to another controller (or have us do so, where technically feasible). This right facilitates moving your data to other services. It is limited to personal data you provided (which might include things you actively gave us, or data generated through your use like task history to the extent it’s tied to you and collected by observation).
• Right to Object: You have the right to object to our processing of your Personal Data in certain situations:
  • If we are processing based on legitimate interests, you can object and explain the grounds relating to your particular situation. We will then reconsider the balance of interests. If we have compelling legitimate grounds that override your rights and interests, or if the processing is for the establishment, exercise, or defense of legal claims, we may continue; otherwise, we will cease the processing in question.
  • If we are processing your data for direct marketing purposes, you have the absolute right to object at any time. If you object to marketing, we will stop using your data for that purpose immediately. (As noted, we keep marketing minimal and always with opt-out options.)
  • If we were ever to engage in profiling that has legal or similarly significant effects on you, you could object or request human intervention. (We do not do such profiling without human oversight, as noted with AI usage.)
• Right not to be subject to Automated Decision-Making: You have rights related to automated individual decision-making, including profiling (Art. 22 GDPR). eazBee does not rely on solely automated decisions that produce legal effects or similarly significant effects without human input. For example, we do not have an algorithm that unilaterally bans users or sets prices without any human involvement. If this changes, we will inform you and ensure compliance with GDPR (including obtaining consent or providing an opt-out if required). To the extent that we use algorithms to flag issues or score trustworthiness, final decisions involve human review. If you believe you have been subject to an automated decision in error, please contact us to review.
• Right to Withdraw Consent: If we rely on consent for any processing, you have the right to withdraw that consent at any time. You can do so by changing your settings (for example, turning off a feature in the app), or by contacting us. Withdrawal of consent will not affect the lawfulness of processing that occurred before you withdrew consent.
• Right to Complaint: You have the right to lodge a complaint with a supervisory authority, in particular in the EU member state (or UK/Switzerland, as applicable) where you live, work, or where you believe an infringement of data protection law has occurred. We would appreciate the chance to address your concerns first, so we invite you to contact us (Section 12) to discuss any complaint. However, you can go directly to a Data Protection Authority (DPA) if you wish. For example:
  • In the UK, the relevant authority is the Information Commissioner’s Office (ICO).
  • In France, the CNIL; in Germany, each federal state has its own DPA (e.g., BayLDA in Bavaria); in Ireland, the Data Protection Commission; etc.
  • A list of EU DPAs can be found on the European Data Protection Board’s website.

International Data Transfers: eazBee is based in the United States, and as such, your Personal Data will be transferred to and stored on servers in the United States and possibly other countries outside of Europe. The EU, UK, and Switzerland have determined that the laws of the United States do not provide an adequate level of data protection on their own (in part because of government surveillance powers). To ensure that your Personal Data receives an adequate level of protection when transferred out of Europe, we rely on appropriate safeguards as permitted under GDPR:

• We may use European Commission-approved Standard Contractual Clauses (SCCs) (and the UK’s International Data Transfer Agreement or Addendum, as applicable) in our contracts with third parties who receive data outside Europe. These clauses contractually require the recipient to protect European personal data to the standard required by European law.
• In some cases, we might rely on your explicit consent to transfer data, for example if you initiate a task that inherently involves sending data to a Tasker in a non-EU country or you are located outside Europe yourself. However, generally our transfers are based on the above safeguards.
• We also evaluate on a case-by-case basis if additional technical or organizational measures are needed in light of the destination country’s laws (following the Schrems II decision). For example, where feasible, we might employ encryption such that data can only be accessed by eazBee or our service providers in ways that mitigate unauthorized surveillance.
• By using eazBee, you understand that your Personal Data will likely be transferred to the USA. We will take legally-required steps to ensure appropriate protections, and you have rights as described above.

If you would like more information about cross-border transfers or the specific safeguards in place, you can contact us and we’ll provide details (e.g., we can provide a copy of the standard clauses, though parts may be redacted for confidentiality).

Data Protection Officer: Given the nature and scale of our data processing, we may not be required to formally appoint a Data Protection Officer under GDPR. However, we do have personnel responsible for privacy compliance. If we do designate a DPO or EU Representative, we will update this Privacy Policy or our website to reflect their contact information.

Processing of Special Categories: As noted, if we process any special categories of personal data (as defined in Art. 9 GDPR) such as health info (allergies) or potentially biometric identifiers (voice if considered biometric), we will do so either with your explicit consent or under another allowed basis (e.g., if necessary for your vital interests or if you made that data manifestly public, etc.). We aim to limit our handling of such data and protect it with high standards.

Requests and Response Time: We aim to respond to any rights requests from European data subjects within one month of receipt. This may be extended by another two months if necessary, depending on complexity and number of requests, but we would inform you of the delay and reason. Generally, we will not charge a fee for complying with a request, unless it is manifestly unfounded or excessive (in which case we might charge a reasonable fee or refuse).

C. Residents of Canada

If you are a user of eazBee in Canada, you are primarily covered by Canada’s federal Personal Information Protection and Electronic Documents Act (PIPEDA) or substantially similar provincial laws (such as Alberta’s PIPA, B.C.’s PIPA, or Quebec’s Act 25) if applicable. The following information is provided for Canadian users:

Consent: By using the eazBee platform and providing us with Personal Information, you acknowledge and consent to the collection, use, and disclosure of your information as outlined in this Privacy Policy. We will seek your consent when required (for instance, before collecting any sensitive information, or for any new purposes not originally identified). In general, we assume that by engaging with our platform and voluntarily providing information, you consent to our necessary handling of that information to provide the services. Where feasible, we provide opt-out or opt-in mechanisms for various uses (e.g., marketing communications as described in Section 7).

International Transfer and Storage: Your Personal Information may be transferred to or stored in the United States or other jurisdictions outside of Canada. These jurisdictions may have data protection laws that differ from Canada’s. Personal Information stored outside of Canada may be subject to disclosure to law enforcement and government agencies in those jurisdictions under their local laws. By using eazBee, you consent to this transfer and acknowledge the associated risks. We will, however, take appropriate measures to protect your privacy, in accordance with this Privacy Policy and applicable Canadian law. If you have questions about our policies and practices with respect to service providers outside Canada, you can contact us (Section 12) for more information.

Access and Correction: You have the right to request access to the Personal Information we have about you and to request corrections of any inaccuracies. Section 7 of this Policy describes how you can access and update much of your information directly. For any additional requests, you can reach out to us. Upon request, we will inform you of the existence, use, and disclosure of your personal information and give you access to it, as required by law. We will also assist you in challenging the accuracy and completeness of the information and have it amended as appropriate. In some cases, we may not be able to provide certain information (for example, if it includes personal information of other individuals, or if it’s subject to legal privilege or security concerns). If we refuse an access request, we will provide the reasons for refusal, subject to any legal or regulatory limitations.

Retention: We will keep your personal information only as long as necessary for the fulfillment of the identified purposes (see Section 8 on Data Retention) or as required by law. When Personal Information is no longer required, we will securely destroy or anonymize it.

Data Security: We follow security safeguards appropriate to the sensitivity of your personal information, as outlined in Section 9. This includes protecting information against loss or theft, as well as unauthorized access, disclosure, copying, use, or modification. Our methods of protection include physical measures (e.g., secure offices, restricted access to facilities), organizational measures (e.g., staff training, confidentiality agreements), and technological measures (e.g., passwords, encryption, firewalls).

Accuracy: We strive to keep your personal information as accurate, complete, and up-to-date as necessary for the purposes for which it is to be used. We rely on you to help us in keeping your information up to date (for example, updating your contact info through your account). If you find any inaccuracies, please let us know and we will correct them where required.

Individual Challenge and Inquiry: If you have any questions, concerns, or complaints regarding our privacy practices, or if you want to challenge our compliance with Canadian privacy laws, you may contact us (Section 12). We will investigate and respond to your concerns. If after contacting us you feel that we have not adequately addressed your privacy concerns, you may contact the Office of the Privacy Commissioner of Canada (OPC) or your provincial privacy commissioner (for example, the Office of the Information and Privacy Commissioner of Alberta, British Columbia, or the Commission d’accès à l’information du Québec, as applicable). We will provide information on relevant complaint processes upon request.

CASL (Canada’s Anti-Spam Legislation): If you are a Canadian user, and if we send “commercial electronic messages” (CEMs) such as marketing emails or texts, we will do so in compliance with CASL. This means we will obtain your consent to send you such messages (implied or express, as permitted by law), and our messages will include proper identification of the sender and an easy method to unsubscribe. If you believe you have received an unsolicited CEM from us, please contact us so we can investigate.

Children in Canada: As noted, our service is not intended for individuals under the age of majority. In Canada, the age of majority is 18 or 19 depending on the province. We treat all users as adults for consent purposes and do not knowingly collect data from minors without parental consent.

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End of Privacy Policy

By continuing to use eazBee, you acknowledge that you have read and understood this Privacy Policy. We appreciate the trust you place in us to handle your Personal Information responsibly and securely. We will continue to prioritize your privacy as we provide our services. If you have any further questions or need clarification on any aspect of this Policy, please reach out to us.